Customer Service Specialist

5 days ago

Qesm El Maadi Cairo, Egypt COB Solution Full time 20,000 - 30,000 per year

Company Description

COB Solution is dedicated to empowering medical providers by streamlining operations, optimizing workflows, and delivering innovative solutions. Our mission is to enhance patient care while driving growth and efficiency for healthcare organizations. Focused on exceptional service and technological advancement, COB Solution supports healthcare providers in achieving their goals. By prioritizing operational excellence, we enable medical providers to elevate their practices and deliver optimal patient experiences.

Role Description

This is a full-time, on-site role for a Customer Service Specialist, located in Qesm El Maadi. The Customer Service Specialist will handle day-to-day responsibilities such as addressing customer inquiries, managing customer interactions, and ensuring overall customer satisfaction. The role involves providing assistance via phone, maintaining a positive customer experience, and helping to resolve issues efficiently. Strong communication and problem-solving abilities will be key to success in this position.

Qualifications

  • Customer Support, Customer Service, and Customer Satisfaction skills
  • Expertise in Customer Experience and ensuring positive interactions
  • Strong Phone Etiquette and professionalism when managing calls
  • Exceptional interpersonal and communication skills
  • Ability to work in a fast-paced, customer-focused environment
  • Previous experience in a customer-facing role is a plus
  • Proficiency in relevant software tools or CRM platforms is beneficial

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