Clinical Account Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

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About MedTech

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at

Clinical Account Specialist (BIOSENSE WEBSTER)

Location: New Cairo (Cairo, Egypt)

Contract: full-time

About Cardiovascular

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that's reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.

Your unique talents will help patients on their journey to wellness. Learn more at

Purpose:

The main task of a Clinical Account Specialist in Biosense Webster is to play an integral role in building our customers' confidence with and utilizing our heart mapping systems. You will partner with our customers Electrophysiologists, Cardiologists and Cardiac Technicians with the hospitals in Africa region and empower them with your knowledge.

You will be part of a passionate team of individuals involved in some of the most complex medical procedures, providing case support and training. Your partnership with the wider Biosense Webster team will help facilitate success in this patient focused environment.

You will be responsible for:

• Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of BWI's systems and catheter equipment (e.g., The CARTO System and associated software modules and RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.
• Educate customers on all BWI products to optimize effective usage by providing technical and clinical information and in-service training.
• Collaborate with peers to share best practices to increase value for customers. 
• Creates awareness of BWI solutions.
• Maximize customer case support capability through proper planning and scheduling techniques.
• Develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators, and staff.
• Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
• Prioritize and appropriately respond to requests in a high-stress environment.
• Maintain composure and problem-solving focus during stressful interactions.
• Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.
• Provide mentoring for new BWI commercial team members as requested.
• Perform administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input.
• Maintain Safe Fleet standards according to Company guidelines.
• Communicate business related issues or opportunities to next management level.
• Ensure subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition.
• Ensure personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.
• Perform other duties assigned as needed.

Qualifications / Requirements:

• Education: Bachelor degree in Biomedical or Electrical Engineering
• Experience: 0-5 years
• Language: Arabic, English
• Clinical or technical work experience in a patient care or hospital environment
• A valid Driver's License
• Will be required to maintain advanced clinical knowledge of cardiac ablation and cardio imaging, technical knowledge of EP technology, advancements, and the business landscape
• Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends
• The ability to travel related to this role is required. Must be willing and able to travel up to 40% overnight locally, sometimes on short notice
• Position requires sitting for extended periods of time, working in a hospital laboratory setting, attending live patient cases, and wearing protective gear (i.e. lead aprons), and willing to work variable hours to meet patient needs
• Experience working with highly complex technical systems and/or working in a critical patient care setting
• Effective and timely communicator with co-workers and all levels of patient care team
• Self-starter who performs well with autonomy and can be flexible in a dynamic work environment
• Problem solver who can think critically in high pressure environments
• Receptive to constructive feedback and collaborates and works well in team environment
• Able to take large amounts of data and translate information into actionable insights
• Hunger for learning and building new skills