CX Research Analyst

2 days ago

Cairo, Cairo, Egypt TP Full time 60,000 - 120,000 per year

About the Role

We're seeking a highly capable Customer Experience (CX) Research Analyst who combines deep analytical thinking, strong storytelling, and exceptional communication skills. In this role, you'll own research end-to-end: designing studies, analyzing data, crafting insights, and presenting to senior stakeholders. The right candidate will produce executive-level memos and presentations with no further editing required—fully polished work.

Key Responsibilities

  • Lead the planning, design and execution of CX research studies—qualitative (e.g., interviews, focus groups, journey mapping) and quantitative (e.g., surveys, metrics, transaction/behavioral data).
  • Collect, clean, analyze and interpret data from multiple sources—surveys, customer feedback, transactional/operational datasets, CRM, support/ticket systems—to surface patterns, root causes, and opportunities.
  • Structure research output in a clear, "thesis-like" format: hypothesis → investigation plan → findings → implications → recommendations.
  • Write polished executive-level memos, briefs and presentations that distill complex ideas into concise, compelling narratives requiring no proofreading before distribution.
  • Build compelling visualizations and dashboards to help stakeholders easily consume insights and make decisions.
  • Partner cross-functionally with product, marketing, operations, CX strategy, and other teams to integrate insights into business decisions—informing product development, segmentation, journey enhancement, service design, etc.
  • Support the development and maintenance of CX measurement frameworks (e.g., NPS, CSAT, CES), ensure research ties to business performance and customer outcomes.
  • Monitor industry trends, competitive benchmarks, and external customer experience research so you're proactively surfacing ideas and insights.
  • Maintain a research backlog, manage project timelines autonomously, prioritize deliverables, and ensure high quality, error-free outputs.
  • Continuously improve research design, methods and processes—identify new data sources, apply newer analytics techniques, challenge assumptions, and raise the bar.

About You

  • Minimum
    3 years of relevant experience
    in CX research, customer insights, market research, analytics, or a related research-intensive role.
  • German speaker
    is a must
  • Proven ability to work independently—take ownership of research projects, from conception through to delivery—with strong critical thinking, initiative and autonomous working style.
  • Exceptional writing, storytelling and presentation skills—you're comfortable writing for, and presenting to, senior executives without the need for additional proofing.
  • Strong analytical mindset: comfortable with both qualitative and quantitative methods, able to interpret both large datasets and rich customer feedback.
  • Skilled at structuring research and findings clearly and logically, in a "thesis-like" format.
  • Excellent presentation skills and experience building decks/memos that influence business stakeholders.
  • Proficiency with research and analytics tools (Excel, PowerPoint, survey platforms, data visualization tools like Tableau/Power BI, familiarity with statistical or scripting tools a plus).
  • Strong collaboration and stakeholder management skills—can distil technical work into meaningful stories for non-technical audiences.
  • Highly organized and detail-oriented with the ability to handle multiple projects and manage timelines autonomously.

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