Service Advisor

7 days ago

El Sheikh Zaid Al Jizah, Egypt Al-Mansour Automotive Full time 30,000 - 60,000 per year

Job Responsibilities:

  • Determines automotive problems by listening to customers' descriptions of symptoms; clarifying descriptions of problems; conducting inspections; taking test drives; checking vehicle maintenance records and examining service schedules.
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Enhances the organization's reputation by achieving and overachieving the targeted CSI (Customer Satisfaction indicator).
  • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures.
  • Promote parts & accessories sales by informing customers about different products, vehicle care, and maintenance that can get their vehicles operating more efficiently.
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

Minimum Qualifications
:

  • Engineering bachelor's degree (Mechanical, Electrical, Power engineering)

Minimum Experience:

  • Minimum 2-3 years of experience in the Automotive field is a must
    .

Job-Specific Skills:

  • Excellent interpersonal communication skills
  • Excellent command of English Language
  • Problem-solving skills
  • Negotiation skills

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