French call center Advisor

5 days ago

Cairo, Cairo, Egypt IGT Solutions Full time 15,000 - 30,000 per year

About IGT Solutions

IGT Solutions is a leading BPO and digital services company committed to delivering exceptional customer experiences. Our Cairo site is expanding rapidly, and we are currently hiring talented French-speaking professionals to join our customer care team.

Job Overview

We are looking for
fluent French speakers
to handle customer inquiries, provide accurate information, and deliver world-class service for international clients. This role requires strong communication skills, professionalism, and the ability to work in a fast-paced environment.

Key Responsibilities

  • Handle inbound calls, emails, or chat support in
    French
    .
  • Provide clear, accurate, and empathetic customer assistance.
  • Troubleshoot customer issues and ensure proper resolution.
  • Update customer records and follow up on pending cases.
  • Collaborate with team leaders and other departments when needed.
  • Follow company policies, quality standards, and SLA requirements.

Requirements

  • Fluency in French
    (C1 level or native-like).
  • Good command of
    English
    is preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work rotating shifts (including nights and weekends).
  • Previous customer service experience is a plus but
    not mandatory
    .
  • Strong attention to detail and ability to work under pressure.

Benefits

  • Competitive salary package.
  • Social and medical insurance.
  • Paid training.
  • Career growth opportunities within a global organization.
  • Fun, supportive, and multicultural work environment.

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