Mall Operation Supervisor

2 days ago

New Cairo, Cairo, Egypt STM Full time 60,000 - 120,000 per year

Function Summary

The
Mall Operations Supervisor
is responsible for the daily execution and on-site management of all operational services within the mall. This role concentrates on directing the on-site teams, ensuring swift resolution of operational incidents, and conducting regular facility checks to maintain safety, cleanliness, and functionality for tenants and visitors.

Key Responsibilities

  • Supervise the daily operations of housekeeping, maintenance, and security teams, ensuring execution against set schedules and standards for all common areas and back-of-house facilities.
  • Serve as the on-site incident commander for all operational issues, emergencies, and security events, ensuring rapid and effective response and resolution.
  • Conduct regular, detailed checks of all common areas, back-of-house facilities, and utility rooms to proactively identify and address maintenance or safety issues.
  • Direct, motivate, and manage the performance of the on-site operations team (including outsourced staff), providing immediate training and instruction as needed.
  • Address day-to-day operational issues raised by tenants and ensure timely corrective action is taken.
  • Prepare daily logs and incident reports for the Mall Operations Manager.

Knowledge, Skills, and Competencies

  • Education:
    Bachelor's degree in Business. Related technical training or certification is highly valued.
  • Previous Experience:
    2
    -4 years
    of experience in facility or operations management, preferably in a commercial/retail environment.
  • Special requirements:
    Strong
    on-site supervision, communication, and rapid problem-solving skills
    . Ability to
    direct and motivate a diverse team
    . Knowledge of
    basic maintenance, safety, and security procedures
    .

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