English Technical Support Specialist

3 days ago

th of October City, Giza, Egypt QuickfirmX Full time
Job Information

Date Opened

09/24/2025

Job Type

Full time

Industry

Customer Service

Salary

20000

City

6th of October

State/Province

AI Jizah

Country

Egypt

Zip/Postal Code

48289

Job Description

We are hiring on behalf of Concentrix, one of our trusted partner companies.

This is an excellent opportunity to join a global leader in customer experience and start building your career with real chances for promotions and growth. Concentrix is known for its dynamic, inclusive culture and commitment to employee development.

About the Role

You will be part of Concentrix's English Customer Support – Technical Support team, providing assistance to international customers and ensuring smooth resolution of technical issues. This position involves delivering excellent customer service in English, handling inquiries efficiently, and working towards achieving performance and satisfaction targets.

Key Responsibilities:

  • Provide technical support in English for international customers (B2C)
  • Handle inquiries through voice/chat/email (depending on account) with professionalism
  • Troubleshoot and resolve product or service-related issues
  • Follow company guidelines and ensure high-quality customer interactions
  • Achieve performance and customer satisfaction KPIs
  • Document all customer interactions accurately in the system
  • Collaborate with team members and supervisors to ensure continuous improvement
Requirements
  • Graduates only (this role is open to university graduates only)
  • English fluency at B2 / B2+ level (spoken and written)
  • Strong technical aptitude and problem-solving mindset
  • Excellent communication and customer service skills
  • Ability to work under pressure in a fast-paced environment
  • Commitment to follow company standards and performance targets
  • Ability to work onsite at the company's location
Benefits
  • Salary: Starting from 18,600 EGP up to 20,000 EGP per month (depending on account)
  • Performance-based incentives for achieving KPIs
  • Transportation provided: Daily shuttles from pickup points to the company and back
  • Door-to-door transportation for female employees with shifts ending after 9 PM or starting after 9 PM
  • Transportation allowance to support additional commuting needs
  • Medical insurance with top providers
  • Social insurance coverage
  • Career development programs and opportunities for promotion
  • Paid annual leave, sick leave, and public holidays
  • Access to wellness and employee support programs
  • Comprehensive training to strengthen your technical and communication skills
  • Employee recognition programs (performance rewards, employee of the month, etc.)
  • Collaborative work environment with global exposure
  • Work-life balance with structured schedules
How to Apply

Start your application today through QuickfirmX — Egypt's #1 platform for call center jobs.

  • First Interview: Online pre-assessment with instant feedback in just 15 minutes
  • Second Interview: Onsite with Concentrix

Choose your preferred interview location: 6th of October / Maadi / New Cairo

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