Current jobs related to Quality Assurance Analyst - Cairo, Cairo - IntouchCX

  • Quality Assurance Analyst

    4 days ago

    New Cairo, Cairo, Egypt multinational Full time 90,000 - 120,000 per year

    Role DescriptionThis is a full-time on-site role for a Quality Assurance Analyst - Spanish, based in New Cairo. The role involves conducting manual testing, developing and executing test cases, and ensuring quality assurance and control processes are implemented effectively. The candidate will analyze operational processes, identify areas for improvement,...

  • Quality Assurance Analyst

    4 days ago

    Cairo, Cairo, Egypt TP Full time 90,000 - 120,000 per year

    Position OverviewThe Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, social media or other channels) to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client's expectations and...

  • Turkish Quality Assurance Analyst

    4 days ago

    Cairo, Cairo, Egypt TP Full time 15,000 - 30,000 per year

    Job Title:Junior Quality Assurance AnalystLocation:Work from homeWorking Hours:8:00 AM – 8:00 PMWork Week:Monday to FridayDepartment:Digital Services and Transformation; OperationsReportsTo:OperationsPosition OverviewThe QualityAssurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice,...

  • Quality Assurance Specialist

    4 days ago

    Cairo, Cairo, Egypt TP Full time

    Position OverviewThe Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, Social Media or other channels) to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client's expectations and...

  • French quality assurance specialist

    9 hours ago

    Cairo, Cairo, Egypt TP Full time $30,000 - $60,000 per year

    Position OverviewThe French Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, social media or other channels) to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client's expectations...

  • Quality Assurance

    9 hours ago

    Cairo, Cairo, Egypt Expleo Group Full time 20,000 - 50,000 per year

    Working as part of a team executing effective and professional quality assurance services aligned with Expleo methodologies. Works under the supervision of a senior team member. Delivers in own area and contributes to overall on-time and on-budget project goals.ResponsibilitiesContributes to the successful completion of projects.Works typically within low...

  • Head of Quality Assurance

    4 days ago

    Cairo, Cairo, Egypt iSON Xperiences - Smarter Empathic AI Full time 80,000 - 120,000 per year

    Role DescriptionThis is a full-time, on-site role as Head of Quality Assurance, located in Cairo, Egypt. The Head of Quality Assurance will oversee quality control processes, lead quality auditing initiatives, establish quality management strategies, and ensure robust quality assurance practices. The role includes responsibility for maintaining high...

  • Quality Assurance Specialist

    2 days ago

    Cairo, Cairo, Egypt BTECH Full time 30,000 - 42,000 per year

    Ensure that standards and safety regulations are observed Address and discuss issues and proposed solutions with superiors Document quality assurance activities and create audit reports Make recommendations for improvement Create training materials and operating manuals RequirementsProven work experience as a Quality Assurance Specialist specializing in...

  • Quality Assurance Manager

    4 days ago

    Cairo, Cairo, Egypt Cladex Industries Full time 90,000 - 120,000 per year

    We're Hiring: Quality Assurance Manager Job Summary:We are looking for a highly motivated Quality Assurance Manager to join our teamThe ideal candidate will be responsible for monitoring the quality of operations and products, ensuring compliance with specifications and standards, documenting non-conformities, and contributing to continuous quality...

  • Quality Assurance Manager

    2 days ago

    Cairo, Cairo, Egypt rmc raafat miller consulting Full time 40,000 - 80,000 per year

    Company Descriptionrmc raafat miller consulting is a privately owned firm specializing in Architecture, Engineering, and Construction Management/Supervision. Offering a wide range of services, including architecture, engineering design, construction supervision, and program management, the company ensures seamless collaboration across disciplines. With a...

Quality Assurance Analyst

2 weeks ago

Cairo, Cairo, Egypt IntouchCX Full time 120,000 - 360,000 per year

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

We're changing the way people think about customer service, and we need your help

We're looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.

As Quality Assurance Analyst (French/English Bilingual), You Will…

  • Coach CSRs/Tier 2s on quality of service to ensure proper procedures are being followed
  • Complete Quality Assurance and coaching session reports on a weekly basis
  • Attend and participate in meetings with supervisors and managers to review monitoring lists
  • Attend and participate in partner and internal calibration meetings
  • Research escalated issues and co-deliver coaching opportunities with Team Leaders and Operation Managers
  • Report scripting problems or questions from callers to appropriate departments
  • Distribute partner and company related correspondence to all CSRs/Tier 2 team members
  • Perform other duties as assigned

As Quality Assurance Analyst (French/English Bilingual), You Have…

  • High school diploma or equivalent (required)
  • Must be fluent in French and English, written and oral
  • 1 year of front-line contact center experience (preferred)
  • 1-2 years of Quality Assurance experience (preferred)
  • Intermediate knowledge of MS Excel, MS Word and MS Office (required)
  • Ability to type 30 wpm minimum with accuracy
  • Strong verbal and written communication skills, including spelling and grammar
  • Excellent organizational and time management skills
  • Ability to make fair and consistent judgments and decisions
  • Ability to multi-task under high-pressure situations
  • Ability to solve problems and offer suggestions in a positive and developmental manner
  • Ability to listen attentively to use caller information to analyze and score CSRs/Tier 2 calls
  • Ability to perform basic mathematical functions to ensure scoring accuracy
  • Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
  • Ability to work a variety of shifts including days, afternoons, evenings and holidays