Senior Quality Control Engineer

We deliver mission-critical software solutions to regulated industries worldwide. Flairstech is a leading provider of EHS, quality, and compliance management software, supporting organizations with risk management, audits, incidents, and continuous improvement processes. Our commitment is to deliver software that is reliable, user-friendly, and trusted by global enterprises.

We are seeking a QA Analyst (Senior-Level) to support both our product lines. This role bridges customer support, product quality, and development, ensuring that customer-reported issues and new product features meet the highest quality standards. You will design and execute test strategies, validate deployments, and partner closely with developers, professional services, and support teams, as well as automated testing agents, to deliver consistent, high-quality experiences for our customers.

Key Responsibilities

The QA Analyst will:

• Test Planning & Execution: Develop and execute test cases, test plans, and acceptance criteria based on requirements and customer scenarios.

• Regression & Release Testing: Validate fixes, deployments, and upgrades across multiple product environments, including cloud-hosted enterprise systems.

• Customer Issue Validation: Reproduce and investigate customer-reported issues (both technical and functional), ensuring resolution and regression coverage.

• SQL & Data Validation: Write and run SQL queries to validate workflows, reporting outputs, and system transactions within SQL Server and Oracle environments.

• Deployment & Patch Testing: Support validation of updates, patches, and new module deployments for both S&W and VisiumKMS.

• System & Workflow Validation (VisiumKMS): Validate EHS/compliance workflows (audits, incidents, change management, actions, etc.)

• Ensure reports and dashboards produce accurate and reliable data

• Test configurations, user permissions, and workflow automation

• Collaboration: Work with developers, support, and professional services teams to ensure smooth handoffs and issue resolution.

• Documentation: Create and maintain detailed QA documentation, knowledge base articles, and test evidence.

• Reporting: Track and analyze defect trends, release readiness, and quality metrics to inform continuous improvement.

• Agent Collaboration: Partner with agentic testing tools to maximize coverage, while providing human oversight for complex workflows and ambiguous cases.

Required Skills & Experience:

• Strong understanding of software testing principles, QA methodologies, and SDLC.

• Proficiency with SQL (queries, joins, data validation) in SQL Server Management Studio and Oracle SQL Developer.

• Familiarity with enterprise SaaS applications and client/server systems.

• Knowledge of Windows 11, Windows Server, IIS, Microsoft Teams, and iOS/web applications.

• Exposure to cloud platforms (AWS, Azure, GCP) and virtual desktops (Citrix, AWS AppStream, Azure Virtual Desktop).

• Familiarity with EHS or compliance management software is a strong asset.

• Experience with Jira Service Desk (or other ticketing/bug tracking systems).

Documentation & Tools

• Strong documentation skills for QA evidence, test cases, and knowledge base articles.

• Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

• Adobe Acrobat.

Soft Skills

• Strong attention to detail and analytical thinking.

• Resourceful problem-solver with ability to troubleshoot complex workflows.

• Excellent time management, able to prioritize across multiple products.

• Collaborative mindset; comfortable working with developers, support, and client-facing teams.

• Customer-focused with empathy for end users in regulated industries.

• Excellent written and verbal communication skills.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field; or equivalent professional experience.

• 4–5 years of QA, testing, or application support experience (enterprise SaaS preferred).

• Hands-on experience with SQL and deployment validation is a strong asset.

• Experience with EHS, compliance, or ERP-style software solutions is a plus.

• Familiarity with automated/agentic testing frameworks is an asset