Customer Service

6 days ago

Cairo, Cairo, Egypt MICO WORLD MENA Full time 60,000 - 120,000 per year

Company Description

MICO WORLD, founded in 2014, is a leading open social platform with 100 million users worldwide, spanning over 150 countries and regions. The company offers a variety of social products such as MICO, YoHo, TopTop, and Sugo, designed to create engaging and high-quality social experiences. With a strong global presence, MICO WORLD is active in regions including the Middle East, Southeast Asia, South Asia, Europe, and America. As part of its commitment to users, the company continually enhances localization efforts and promotes branding initiatives globally.

Role Description

This is a full-time on-site position for a Customer Service - Live Chat Account role based in Cairo, Egypt. The role involves providing real-time support through live chat to address customer queries, ensuring excellent customer satisfaction and experience. Day-to-day responsibilities include responding to customer inquiries, resolving issues promptly, and maintaining professional communication. The candidate will play an active role in ensuring seamless service delivery.

Qualifications

  • Strong skills in Customer Service, Customer Support, and enhancing Customer Experience
  • Proficiency in Customer Satisfaction and maintaining excellent Phone Etiquette
  • Clear verbal and written communication skills
  • Ability to handle inquiries efficiently and work effectively under pressure
  • Previous experience with live chat platforms or customer engagement tools is a plus
  • Flexibility to work in shifts and adapt to dynamic workloads
  • B2 in English

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