Mall Operations Manager

5 days ago

Cairo, Cairo, Egypt Kasrawy Group Careers Full time 120,000 - 240,000 per year

Company Description

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Role Description

This is a full-time on-site role located in Sheikh Zayed, Egypt, for a Mall Operations Manager.

Oversee daily mall operations, including security, housekeeping, landscaping, and pest control.

Ensure all facilities and equipment are in excellent working condition and coordinate with the maintenance team for timely actions.

Oversee smooth procedures for ingress and egress of tenant goods.

Manage traffic flow and parking operations to ensure safety and convenience.

Maintain the property at the highest standards of cleanliness, safety, and presentation always.

Manage contractors and service providers to ensure high quality service and cost efficiency.

Lead, train, and motivate the operations and CCTV teams to uphold the highest standards of performance.

Conduct regular staff briefings, performance evaluations, and training sessions.

Ensure full compliance with all health, safety, fire, and environmental regulations and policies.

Conduct regular facility inspections, safety audits, and ensure all emergency systems are operational.

Develop and maintain emergency response and disaster recovery plans.

Coordinate with local authorities and civil defense for safety compliance, fire drills, and inspections.

Review and approve service contracts, quotations, and purchase orders.

Recommend and implement cost-saving measures and operational efficiency improvements.

Analyze operational performance and develop strategies to enhance productivity and service quality.

Prepare and present monthly reports and KPIs to senior management, highlighting key operational metrics and areas for improvement.

Qualifications

  • Strong operational management skills, including budgeting and compliance
  • Experience in staff supervision, team coordination, and stakeholder engagement
  • Knowledge of facilities management, safety protocols, and security coordination
  • Excellent organizational, problem-solving, and analytical skills
  • Ability to work independently and manage multiple priorities effectively
  • Previous experience in retail, property management, or hospitality is highly advantageous
  • Bachelor's degree in Business Administration, Management, or a related field

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