Sr. Supervisor, Mass

4 days ago

th of October City, Giza, Egypt Orange Full time 120,000 - 240,000 per year

Purpose of the job

Responsible for driving growth across Oranges Mass Segment through innovative offers, data-driven insights, and cross-functional execution. Leads proposition development, product performance, and customer value initiatives to enhance reach, engagement, and profitability.

Duties and responsibilities

  • Manage, track, and report the overall performance of the mass segment to achieve company KPIs

  • Develop and implement segment strategies and propositions to drive base growth, renewal frequency, and ARPU uplift

  • Identify customer pain points to enhance customer experience across different touch-points & channels

  • Lead end-to-end management of major launches and campaigns

  • Analyze customer base behavior, trends, and product usage to identify actionable growth opportunities

  • Coordinate with departments across the company to ensure smooth product rollouts & product monitoring

  • Evaluate post-launch performance, and initiate tactical actions to enhance ongoing offers and communication

Education

  • Bachelor degree from a recognized university specialized in one of the following fields: Business Administration, Commerce, Economics, Finance or Marketing.

Experience

  • Minimum 4 years of experience in the telecommunications or fintech industry.

Skills and abilities

  • Very good English both spoken and written.
  • Very good computer skills
  • Strategic and concept development skills.
  • Customer centric person.
  • High attention to detail and quality focus.
  • Results Orientated - absolute delivery focus, strong desire to deliver bottom line results and passionate and resilient.
Contrat

CDI

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