Team Lead Rider Engagement
6 days ago
talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
Role Scope
- Monitor and improve Rider Performance and Compliance
- Lead Rider Recruitment for the allocated zones
- Lead a Team of Rider Coordinators and/or Rider Captains
- Manage rider roster with proper allocation of shifts/breaks/off-days etc
- Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor
- Inventory management and usage compliance of Rider equipment
- Groom rider quality (behavior, appearance, professionalism, presentational, etc)
- Setting up a performance improvement plan to improve the performance of low-performing riders
- Reduce rider complaints originating from customers
- Monitor rider's performance on an individual level and be responsible for coaching/warning riders
- Audits fleet appearance & rider behavior via on-ground visits
Skills & Qualifications Needed
- Bachelor's Degree
- 2-3 years of experience in the food/grocery tech industry is highly preferred
- Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
- Strong communication skills, both written and verbal. English and Arabic.
- Influencer and negotiator with good public speaking and presentation skills
- People management skills: Experience in managing bigger groups of people
-
Specialist Rider Engagement
3 hours ago
Cairo, Cairo, Egypt Delivery Hero Full timeCompany Description talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
-
Specialist Rider Engagement
3 hours ago
Cairo, Cairo, Egypt Delivery Hero Full timeCompany Description talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
-
Sr. Specialist Rider Engagement
6 days ago
Cairo, Cairo, Egypt Delivery Hero Full time 30,000 - 45,000 per yearCompany Description talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
-
Team Lead Rider On Ground Ops
6 days ago
Cairo, Cairo, Egypt Delivery Hero Full time 30,000 - 60,000 per yearCompany Description talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
-
Coordinator Rider On Ground Ops
2 hours ago
Cairo, Cairo, Egypt Delivery Hero Full timeCompany Description talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
-
People Engagement Lead
6 days ago
Cairo, Cairo, Egypt Anasia Full time 40,000 - 80,000 per year5 years of experience in human resources, employee engagement, or a related field, with demonstrated success in leading engagement initiatives.Proven track record of designing and implementing successful employee engagement programs.Experience in conducting and analyzing employee surveys and using data to drive improvements.Experience in managing and...
-
Supervisor Rider On Ground Ops
4 days ago
Cairo, Cairo, Egypt talabat Full timetalabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market...
-
Supervisor Rider On Ground Ops
4 days ago
Cairo, Cairo, Egypt Delivery Hero Full timeCompany Description talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
-
Supervisor Rider On Ground Ops
4 days ago
Cairo, Cairo, Egypt Delivery Hero Full timeCompany Description talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
-
Supervisor Rider On Ground Ops
4 days ago
Cairo, Cairo, Egypt Delivery Hero Full timeCompany Description talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
