Incident Management Internship

4 days ago

Cairo, Cairo, Egypt geidea Full time 120,000 - 240,000 per year

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation.

Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market

Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.

Our technology mirrors our people - Smart, Innovative & Forward Thinking

To maintain a competitive advantage as we grow, we are currently looking for a new "Incident Management Internship"

Job Purpose:

Support the health and stability of our production systems by coordinating incident response, executing first-line troubleshooting, and maintaining clear records and stakeholder communications in line with standard operating procedures.

Key Responsibilities

  • Log, classify, and prioritize
    incidents (Critical/High/Medium/Low) per the SOP.
  • Execute first-line runbooks, collect diagnostics, and escalate to L2/L3 when needed.
  • Maintain clear stakeholder communication
    s
    : updates, ETAs.
  • Track the full incident lifecycle to clean closure with accurate resolution codes.
  • Support SLA reporting and metrics (MTTA, MTTR, backlog hygiene).

Qualifications:

  • 4th-year university student or recent graduate in Information Technology, Computer Science, Engineering, or a related field.
  • Basic understanding or exposure to ITIL-aligned Incident Management, including incident lifecycle, communication under pressure, and root-cause data collection.
  • Familiarity with Linux/Windows fundamentals, basic networking, log analysis, SQL, and cloud technologies (e.g., AWS).
  • Interest or prior exposure to payments or fintech production operations is a plus.

Our values guide how we think and act:

C
ustomer first - It's embedded in our design thinking and customer service approach

O
pen - Openness allows us to constantly improve and evolve

R
eal - No jargon and no excuses

B
old - Constantly challenging ourselves and our way of thinking.

R
esilient – If we fail, we bounce back stronger than before.

C
ollaborative - We know that we can achieve a lot more as a team.

We are changing lives by constantly striving for a better solution.

This internship is paid, with a duration of 3-6M.

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