Customer Service Representative

2 weeks ago

Cairo, Cairo, Egypt IDS Full time 30,000 - 60,000 per year

Company Description

Driven by our customers' needs, IDS provides a hands-on alternative for Records Management and archiving. Our expertise in the field of records and data management allows organizations to perform better by being in complete control of their information. IDS converts documents from paper, email, or electronic files into digital assets, fueling digital processes. In a business world where employees may work from any location, IDS ensures they're on the same page.

Role Description

This is a full-time on-site role for a Customer Service Representative (Arabic Account) located in Cairo, Egypt. The Customer Service Representative will handle customer inquiries, ensure customer satisfaction, and manage accounts. Daily tasks include providing excellent customer service, efficient communication, and maintaining customer relationships.

Qualifications

  • Customer Service, Customer Satisfaction, and Account Management skills
  • Strong Communication skills
  • Proficiency in Arabic and English
  • Excellent problem-solving abilities
  • Ability to work independently and as part of a team
  • Experience with CRM systems is a plus
  • Bachelor's degree or equivalent experience preferred

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