Lead IT Quality Engineer

Job Description

As an IT QE Lead, you will be embarking on a mission to elevate quality to new, exceptional heights. This role is vital to the success of product teams "IT product lifecycle", requiring a unique blend of leadership skills, a comprehensive understanding of the IT products lifecycle and the ability to foresee potential quality issues and address them proactively.

As a QE Lead, one of your primary responsibilities is to actively monitor, guide, and mentor product teams. By providing continuous feedback and coaching, you help cultivate a culture of quality and excellence. Effective communication and collaboration skills are essential.

You will often be required to make critical decisions regarding quality improvements and corrective actions. This calls for a high level of confidence and assertiveness.

By upholding rigorous quality standards, you help establish the company as an industry leader, providing a competitive advantage.

Key Responsibilities:

• Guide and mentor the teams to follow and adhere to the quality guidelines defined in the IT Global Quality Strategy.
• Make sure that each team is familiar with and know the Quality Gates to be fulfilled.
• Monitor the fulfilment of the Quality Gates defined on all phases of the IT Products Lifecycle.
• Define corrective actions with the team for those unfulfilled Quality Gates and follow up on their effectiveness.
• Gather metrics, generate and publish reports on the Quality for each team.
• Provide feedback to the QA Manager to support the establishment of the Quality Strategy.
• Act as a contact point for all Quality related topics within the Platforms, ARTs & Product teams.
• Act as a contact point between external teams and CCH in order to guarantee transparency and adherence to CCH's internal quality guidelines and promote the proper spirit to work as one team.
• Work close with Scrum Masters and RTEs to support the adherence to the established Agile Methodology.
• On Platform and ART level you keep the overview of the Quality of all product teams.
• Support the onboarding of new team members.
• You will not be performing hands-on test activities, but oversee the quality in each step of the Product Development Lifecycle.

Requirements

• Bachelor degree in computer science, Information Technology, or a related field is an advantage.
• Minimum of 5 years of hands-on experience in roles related to Quality in Software Development.
• Strong quality-oriented mindset and familiarity with Quality Standards and strong experience fostering such Standards.
• Deep understanding about the complete Product Lifecyle (including project management, risk management, release management, delivery and planning, product maintenance, CI/CD, V&V, etc.)
• Strong understanding of Agile principles and experience working in Agile testing methodologies.
• Previous experience working in SAFe framework is desired.
• Experience in leading and mentoring teams, promoting collaboration and continuous improvement.
• Knowledge in Azure DevOps (ADO) for tickets management (Epics, Features, User Stories, Test Cases, Defects, Tasks) and reporting.
• Excellent understanding on different methodologies as Agile (Scrum, Kanban, etc.), Waterfall
• Understanding on CI/CD and pipelines
• Knowledge on requirements management and risk management
• Knowledge on Release Management and Operations/Maintenance phase (incidents management)
• Familiar with Quality Standards and maturity models
• Understanding on test automation strategies, frameworks, coverage, etc.
• Experience with eCommerce Platforms such as SAP Hybris/SAP Commerce Cloud, Microsoft Dynamics 365, HR Workday, and others will be considered a strong advantage.
• Knowledge and experience in data management and data quality will be considered as strong advantage.
• A broad Quality mindset beyond testing is crucial for the role.