Account Manager – Seller Management
1 week ago
Company Description
Aura Communication, founded in 2012 in Cairo-Egypt, is a leader in delivering exceptional customer service experiences with a workforce of over 800 employees. We specialize in providing a customizable range of Business Process Outsourcing (BPO) services, including call center operations, inbound and outbound services, as well as back-office solutions. Our focus is on flexible, high-quality outsourced customer support, with expertise in inbound customer care, sales, marketing, and technical support. We pride ourselves on delivering tailored solutions that meet the specific needs of our clients.
Role Description
This is a full-time remote role for an Account Manager – Seller Management. The Account Manager will be responsible for building and maintaining strong business relationships with clients, monitoring account performance, ensuring customer satisfaction, and developing strategies tailored to sellers. Key responsibilities include managing seller accounts, analyzing performance metrics, providing actionable recommendations, and acting as the primary point of contact for inquiries and issue resolution.
Qualifications
- Business Relationship Management, Account Management, and the ability to collaborate effectively with sellers and clients (Noon Account)
- Bachelor's Degree (MBA is a plus)
- 2–5 years of experience in Key Account Management / E-commerce / Commercial roles
- Strong analytical skills with the ability to interpret data and produce insights
- Excellent communication, presentation, and negotiation skills
- Fluent in Arabic and English
- Ability to thrive in a fast-paced, target-driven environment.
Compensation & Benefits
- Competite Salary
- Attractive performance-based incentives paid monthly.
- Social and medical insurance
- Remote Work
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