Workforce Real Time Analyst

5 days ago

Cairo, Cairo, Egypt IDS Full time

Company Description

Driven by our customers' needs, IDS provides a superior alternative for Records Management and archiving, leveraging our expertise in the field. We empower organizations to perform better by maintaining complete control over information, whether it enters as paper, email, or electronic files. IDS transforms these documents into digital assets to enhance digital processes. In a modern business environment where employees work at any time and from any place, IDS helps them stay on the same page.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Cairo, Egypt. The Customer Service Representative will manage day-to-day customer interactions, handle customer inquiries, resolve issues, ensure customer satisfaction, and maintain a positive customer experience. The goal is to provide outstanding support and maintain high levels of customer satisfaction.

Requirements

  • Previous experience in customer service, customer support, or call center roles is required
  • Previous experience as a Real-Time Analyst
  • Demonstrated ability to deliver excellent customer satisfaction and enhance the overall customer experience
  • Strong communication and interpersonal skills
  • Ability to work independently as well as collaboratively within a team
  • Proficiency with customer service software and related tools
  • Bachelor's degree required (Technical Major)

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