Genesys System Engineer
6 days ago
The job holder will be responsible for installing, configuring and troubleshooting Genesys components and applications. Besides, Provide support for live projects through Service Edge.
Main responsibilities and duties
· Install and configure Genesys components.
· Provide maintenance and technical support for Genesys implementations through on-call and Service Edge platform.
· Investigate the quality of voice and data loss on network.
· Provide onsite support and implement change in request if needed.
· Generate out of the box reports.
· Configure and customize reports for customers.
· Assisting in technical documentation related to the project (SoW, Design doc, As-Built…etc)
· Assisting in gathering the requirements from the customer and turning it to requirement document.
· Opening cases with Genesys support including describing issues, collecting logs and provide all required information.
· Proper reporting for the implemented tasks.
Communications & Working Relationships
· Internal: Across technical teams.
· External: The technical focal point from customer side.
Job Requirements
Education background
· Computer Engineering or Computer Science
Technical skills
· Windows, Network, SQl, Linux, Voip
Experience (length & type/exposure)
· 1-3 years of experience.
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