Manager of Technology Innovation

1 week ago

Sharm El Sheikh, Egypt Four Seasons Hotels and Resorts Full time 30,000 - 50,000 per year

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.

About the role

Manager of Technology Innovation & Data is Responsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at property.

What you will do

  • Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.  
  • Establish and maintain user procedures and hardware familiarization for all systems.
  • Provide administration services, to include; contribution to technology capital and operating budgets.
  • Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
  • Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
  • Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.
  • Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
  • Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.
  • Assist in the co-ordination of new acquisitions and major projects as required.
  • Participate in property-level, corporate-initiated technology implementations.
  • Good knowledge and support for Desktop OS and applications including patches.  
  • Provide direct guest support and quality support to function rooms and conference services.  
  • Administer Lotus Notes, connection to global VPN and other communication tools.  
  • Assist in the process of systems backup and recovery procedures. ·
  • Assist in management of third party vendors. · Provide 24 / 7 support for mission critical systems.
  • Assist at network support and security of Hotel network, Active Directory maintenance

What you bring

  • Three years experience in hotel IT
  • College Education or equivalent

What we offer: 

•    Competitive Salary, wages, and a comprehensive benefits package

•    Excellent Training and Development opportunities

•    Complimentary Accommodation at other Four Seasons Hotels and Resort

•    Complimentary Dry Cleaning for Employee Uniforms

•    Complimentary Employee Meals

Schedule & Hours:


•    Full Time (8hrs)

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