Ocean Export Lead Agent

3 days ago

Cairo, Cairo, Egypt Expeditors Full time $50,000 - $1,000,000 per year

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 18,000 trained professionals
  • 350+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description
Assist Supervisor and Manager with all aspects of the operation while ensuring the proper and timely movement of freight and providing an exceptional customer service.

  • Ensure smooth and timely freight process flow.
  • Prepare various documents for international transportation.
  • Ensure accurate and timely client and vendors billing and data entry into our operating system.
  • Interact with our customers in arranging their international export shipments, meeting customer service standards.
  • Understand department process flow, constantly looking for areas to improve efficiency.
  • Ensure all customers standard operating procedures are followed as per Customer SOP.
  • Monitor shipment reports to ensure total customer satisfaction.

Support the Supervisor in the following areas:

  • Allocating workloads within team to ensure smooth operations during peak activity or staff absence. Monitoring workboards to ensure internal KPI's are met e.g. timely data entry
  • Build and maintaining strong relationships with customers.
  • Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
  • Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
  • Monitor invoicing and BNP report where needed.
  • Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
  • Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.
  • Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)
  • Be continuously open and positive to implementing new system changes and enhancements with the team.

Qualifications

  • A good understanding of Expeditors' products, services and systems
  • Good market and product knowledge
  • Hazardous Materials certification (preferred)
  • 5 years of industry specific qualification (country specific)
  • Customer focus
  • Expeditors' applications and system knowledge
  • Software proficiency, especially Microsoft Office (Excel, Word etc.).
  • Written and verbal communication skills; English proficiency
  • Effective interpersonal skills, including listening, providing feedback, and teamwork
  • Process improvement
  • Proactive, strong organizational skills; time management
  • Self-reflecting and open to feedback
  • Initiative and ability to work in autonomy
  • Reinforcing company culture
  • Proven leadership attitude and background; building team environment

Additional Information
Expeditors offers excellent benefits:

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program

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