IN Support Senior e Management

2 days ago

Egypt Etisalat Full time

IN Support Senior Specialist.Revenue Management & Broadband V8)

Description

Job Purpose

Intelligent Network Operations Team member main task is to ensure smooth operations of the

Charging nodes. The Job holder will be responsible to maintain/monitor the charging system and

IN nodes and ensure availability 99.999% of the vital systems.

Report To Position Name

Proper handling for external customer complaints and internal custmer mails

Conduct regular feedback session to highlight the customer chronic concerns and areas of

enhancements

Ensure smooth operations and quality of new deployments to ensure high stability ( Minimize

downtime / service hazards )

Develop/enhance processes for speed recovery of outages/leakages

Deliver new tools/processes to enhance /minimize the risk of failure during changes

Escalation for incidents and major problems to Team Leader as per agreed process

Successful Support and operation for ALL IN and billing NODES and newly introduced nodes as

per agreed process KPIs Ensure 99.9% availability for IN & billing nodes

On call availability and promptly response outside working hours

Change requests and quality improvements

Qualifications

QUALIFICATIONS_ESSENTIAL

University Degree in Electrical Engineering / Telecommunication Engineering / Computer

Science / Computer Engineering

QUALIFICATIONS_DESIRABLE

Basic Knowledge about communications concepts (Transmission, Signaling protocols

specially SS7 protocol,…etc )

  • Basic knowledge about Intelligent Networks and Core Networks
  • Basic Knowledge about Networks (IP networks, GSM Networks, .. )
  • Basic Knowledge about Operating systems (UNIX, LINUX,…. )
  • Basic knowledge about SQL fundamentals.

EXPERIENCE_ESSENTIAL

Minimum 2 years Experience

EXPERIENCE_DESIRABLE

CERTIFICATIONS_ESSENTIAL

Job: Senior Specialist

Organization: Etisalat-Misr

Entry Level

Job Posting: 19/Nov/2025, 8:48:58 AM

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