Relationship Manager
7 days ago
Date: Oct 21, 2025
Location: Shooting Club Branch (EGY69), Egypt
Company: AL AHLI BANK OF KUWAIT
Reports to: Sales & Services Head
Key Accountabilities:
- Sales Achieve sales targets covering all required banking products as per branch business objectives.
- Sales opportunities Identify sales opportunities and utilize those to achieve customer efficiency.
- Products Explain products and services to customers in order to achieve sales
- Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints
- Complaints Resolve issues and complaints from customers; escalate issue when outside authority
- Customer requests Process requests from existing and new customers and provide them with excellent service from day 1
- Customer administration Send, receive and file confirmations and ensure transfers are properly processed
- Customer records Create, update and maintain relevant customer records ensuring that data is recorded appropriately
- Corporate governance Ensure all activities comply with corporate governance & regulatory/legal frameworks
Transactions: Process Branch non-cash operational transactions for example:-
CIF and account opening
KYC update
Debit cards
E-Banking
Mobile Wallet
Clients' enquiries
Signatures amendments
AML alerts
Dormant accounts activation
Cheque book issuance
Print statement
Retail loans booking
Experience
- Minimum of 4 years of experience in various branch roles.
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