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Outbound Operations Team Leader

6 hours ago

Cairo, Cairo, Egypt GoChat247 Full time

Key Responsibilities

Lead and support the outbound operations team.

Monitor KPIs and ensure performance targets are met.

Provide coaching, feedback, and performance evaluations.

Generate daily/weekly reports and suggest improvements.

Coordinate with internal teams to resolve issues.

Requirements

Experience as an Outbound Team Leader in a call center/BPO environment.

Strong leadership, communication, and problem-solving skills.

Good knowledge of outbound processes and reporting tools.

Ability to work under pressure and in a fast-paced setting.