Senior Associate, Service Delivery

6 days ago

Cairo, Cairo, Egypt Majid Al Futtaim Full time 45,000 - 75,000 per year

BUSINESS INTRODUCTION

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE

Senior Associate, Service Delivery | MAF Global Solutions | Global Solutions

ROLE SUMMARY

The Senior Associate Service Delivery supports seamless execution of the SHARE Loyalty Programme across all customer touchpoints in Egypt. The role ensures operational consistency, coordinates and tracks frontline training, and drives engagement and recognition within the SHARE Ambassador Programme. It works closely with the Senior Manager to maintain high standards across all Business Units.

ROLE PROFILE

  • Supports implementation of loyalty SOPs, service standards, and corrective actions to ensure consistent service delivery across Egypt.
  • Coordinates with BU leads to identify service gaps, gather frontline feedback, and monitor performance through reports and audits.
  • Assists in planning, scheduling, and tracking SHARE training sessions, ensuring updated content, attendance, and evaluation.
  • Manages logistics, materials, dashboards, and progress reporting for training, including micro-learning and induction sessions.
  • Supports the setup, onboarding, and engagement of the SHARE Ambassador Programme in Egypt.
  • Manages daily Ambassador communications, engagement campaigns, competitions, and recognition activities.
  • Tracks Ambassador participation, shares insights, and supports small-scale recognition events and digital celebrations.
  • Consolidates data for monthly reports, highlighting training completion, service KPIs, and operational trends.

REQUIREMENTS

  • 2–3 years of experience in service operations, customer experience, or training support.
  • Experience in loyalty programmes or retail operations preferred.
  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Highly organized with strong attention to detail and follow-through.
  • Energetic, proactive, and passionate about customer experience.
  • Excellent communication and stakeholder coordination skills.

WHAT WE OFFER

  • At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us
  • Work in a friendly environment, where everyone shares positive vibes and excited about our future.
  • Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

  • Senior Associate

    6 days ago

    Cairo, Cairo, Egypt Majid Al Futtaim Full time 100,000 - 120,000 per year

    JOB TITLESenior Associate , Service Delivery | MAF Global Solutions | Global SolutionsRole SummaryThe Senior Associate Service Delivery supports seamless execution of the SHARE Loyalty Programme across all customer touchpoints in Egypt. The role ensures operational consistency, coordinates and tracks frontline training, and drives engagement and recognition...

  • Delivery Associate Acquisition

    2 days ago

    Cairo, Cairo, Egypt Breadfast Full time $50,000 - $80,000 per year

    Role Objectives:To execute and optimize the mass acquisition and onboarding of Delivery Associates (couriers), ensuring speed, quality, and scale in meeting Breadfast's last-mile workforce needs. This role focuses on high-volume, blue-collar recruitment and delivering a consistent, streamlined onboarding experience that drives operational readiness and early...

  • Service Delivery Manager

    6 days ago

    Cairo, Cairo, Egypt Robiquity Full time 90,000 - 120,000 per year

    Company DescriptionRobiquity is a technology consultancy specialising in low-code and AI solutions. Our clients realise measurable benefits in revenue, profitability and service, with multiples of return on investment, typically in-year. We enable future ways of working with AI and Automation, supporting our clients to completely rethink how they operate.As...

  • Senior Associate

    6 days ago

    Cairo, Cairo, Egypt Eldib & Co Full time 90,000 - 120,000 per year

    Company DescriptionWith offices across North Africa, Turkey, and China, Eldib & Co is a global law firm with Egyptian roots. The firm has a century-old success story and operates with the dynamism of a start-up, pioneering innovation in all its practices. From its headquarters in Cairo, the firm works with clients who have interests around the globe,...

  • Manager – Service Desk

    6 days ago

    Cairo, Cairo, Egypt Delivery Hero Full time 120,000 - 180,000 per year

    Company Description WHO ARE WE?Since launching in Kuwait in 2004, talabat, the leading on-demand food andQ-commerce app for everyday deliveries, has been offering convenience and reliabilityto its customers. talabat's local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness...

  • Associate Inventory Controller

    6 days ago

    Cairo, Cairo, Egypt Delivery Hero Full time 40,000 - 60,000 per year

    Company Description talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Service Delivery Director

    6 days ago

    Cairo, Cairo, Egypt RATP Dev Full time 100,000 - 200,000 per year

    RATP Dev is a subsidiary of the RATP Group, global leader in high-capacity urban rail and the world's third largest public transport operator. All over the world, our 25,000 people design, operate, maintain and modernize public transit networks of automated metros, commuter rail, tramway, bus and many other modes.We have built our expertise in the...

  • Service Delivery Manager

    6 days ago

    Cairo, Cairo, Egypt SSC HR Solutions Full time 120,000 - 180,000 per year

    Are you ready to elevate your career and make an impact in the field of service delivery? Join our vibrant team at Future Group, a global leader in translation and localization services Since our establishment in 1994, we have been pioneers in innovation and excellence, with a strong international presence across North & Latin America, Asia, Europe, and...

  • Senior Delivery Expert

    4 days ago

    Cairo, Cairo, Egypt SSC HR Solutions Full time 60,000 - 80,000 per year

    We are searching for a Delivery Analyst Expert to join our rapidly expanding Agile teams. As a Senior member of the Delivery team you will have the exciting challenge of working on cutting-edge technologies focusing on the financial and banking market's needs. You will be working with Head of Delivery to meet business use cases and road map, overseeing...

  • Service Delivery Specialist

    6 days ago

    New Cairo, Cairo, Egypt Selection for HR solutions Full time 40,000 - 80,000 per year

    Key ResponsibilitiesLead the end-to-end delivery of outsourced services, ensuring performance is aligned with contractual SLAs and KPIs.Oversee daily operations of assigned accounts or projects, ensuring high-quality service and timely resolution of client issues.Act as the primary point of contact for clients regarding service delivery matters.Build and...