Head of Quality Assurance

4 days ago

Cairo, Cairo, Egypt iSON Xperiences - Smarter Empathic AI Full time 80,000 - 120,000 per year

Role Description

This is a full-time, on-site role as Head of Quality Assurance, located in Cairo, Egypt. The Head of Quality Assurance will oversee quality control processes, lead quality auditing initiatives, establish quality management strategies, and ensure robust quality assurance practices. The role includes responsibility for maintaining high standards, implementing analytical solutions to improve processes, and fostering a culture of continuous improvement within the organization.

Qualifications

  • Proficiency in Quality Control and Quality Management practices to ensure high operational standards.
  • Minimum 8 years of experience in BPO industry.
  • English level B2 is a must
  • Expertise in Quality Auditing and Quality Assurance to continuously monitor and improve processes.
  • Strong Analytical Skills to identify trends, solve problems, and optimize quality processes effectively.
  • Bachelor's degree in Quality Management, Business Administration, or a related field preferred.

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