Business Change Management Lead

Join Us
At Vodafone, we're not just shaping the future of connectivity for our customers – we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What You'll Do

• Design and execute tailored change management strategies for complex transformation programmes
• Lead change impact assessments, stakeholder engagement planning, and readiness evaluations
• Develop and deliver change interventions including communications, training, coaching, and reinforcement
• Integrate change management into agile delivery frameworks, aligning with sprints, releases, and MVPs
• Facilitate workshops and change events to co-create solutions and drive adoption
• Collaborate with cross-functional teams to embed change activities into backlog planning and delivery cycles
• Monitor and report on change adoption, resistance, and mitigation strategies using performance metrics
• Ensure compliance with Vodafone's governance standards and agile principles
• Identify and manage change risks and issues, recommending mitigation strategies
• Partner with HR and Communications to assess organisational impacts and deliver consistent messaging

Who You Are
You are a collaborative and strategic change leader with deep expertise in transformation programmes. You bring a strong understanding of enterprise environments, stakeholder engagement, and behavioural change. You are passionate about enabling people through change and thrive in fast-paced, complex settings.

What Skills You Need

• Proven experience in leading change management for large-scale transformation programmes using waterfall, agile, and lean methodologies
• Strong understanding of business processes in Finance, Supply Chain, HR, Operations, and IT
• Deep knowledge of agile frameworks (Scrum, SAFe, Kanban) and lean principles
• Excellent stakeholder management and influencing skills across all levels, including C-level
• Strong facilitation, coaching, and communication skills
• Certification in Change Management (e.g., APMG, Prosci, CMI)
• Agile certification (e.g., SAFe Agilist, Scrum Master, AgilePM) preferred
• Project Management experience or certification (e.g., PMP, PRINCE2)
• Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel, SharePoint)
• Postgraduate qualification in Management or Business is desirable

Not a perfect fit?
Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's In It For You
What skills you will learn

• Advanced change strategy design and execution in complex enterprise environments
• Integration of change management into agile delivery cycles
• Behavioural change techniques and stakeholder engagement across global teams
• Communication planning and facilitation of change events
• Monitoring and reporting of change adoption using performance metrics

Who We Are
About VOIS
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to for guidance.

Together we can.