Customer Care Advisor with German

4 days ago

Cairo, Cairo, Egypt Allianz Partners Full time 60,000 - 120,000 per year

Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement.

What you d

  • oResponsible for providing outstanding customer service to clients and ensuring customer satisfaction and retenti
  • oCommit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2
  • %Implement AI tools to adhere to the department's service standard
  • sMulti-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual case
  • sDevelop extensive and sound product knowledge in order to provide timely and accurate information to our client
  • sAssist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as require
  • dUtilize conversational AI systems to efficiently respond to queries regarding cover, claims, hospitalizations, and complaints, ensuring swift and accurate communication

**.

What you bri**

  • ngMedical brackground is a plu
  • s.Experience in a customer facing role is a mus
  • t.Previous experience in Call Centre environment would be beneficia
  • l.Experience working in pressurized environment with tight deadline
  • s.Strong Knowledge of Microsoft Office (Excel, Wor
  • d)Applicants must be flexible to work within our rotating shift pattern
  • s.High level of fluency in German and English is a mus
  • t.Must be fully flexible to work rotating shift patterns including shift work, nights, and weekend

s.

  • Customer Care Advisor

    4 days ago

    Cairo, Cairo, Egypt Allianz Insurance Full time 60,000 - 120,000 per year

    What you doOur Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to...

  • Customer Care Advisor

    2 days ago

    Cairo, Cairo, Egypt Allianz Partners Full time 10,000 - 40,000 per year

    What you doOur Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to...

  • Customer Care Advisor

    4 days ago

    Cairo, Cairo, Egypt Nextcare Full time 120,000 - 240,000 per year

    What You DoOur Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to...

  • Customer Care Advisor

    4 days ago

    Cairo, Cairo, Egypt AZGROUPPROD Full time 30,000 - 60,000 per year

    What you doOur Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to...

  • Customer Care Advisor

    10 hours ago

    Cairo, Cairo, Egypt Nextcare Full time 10,000 - 40,000 per year

    What You DoOur Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to...

  • Customer Care Advisor

    9 hours ago

    Cairo, Cairo, Egypt Nextcare Full time 30,000 - 90,000 per year

    What You DoOur Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to...

  • French Customer Care Advisor

    10 hours ago

    Cairo, Cairo, Egypt Transcom Full time 10,000 - 20,000 per year

    French Customer Care AdvisorLocation: Egypt, CairoJob category: Customer Service Representative (CSR)Language: FrenchHere is your Chance Will you join our team? An exciting opportunity with this dynamic and fast-growing business awaits the right candidate in the role of English Travel Advisor for one of the biggest Companies in UK, Hurry Up & Join Transcom...

  • Egypt- Customer Care Advisor

    4 days ago

    Cairo, Cairo, Egypt Vodafone Full time

    Description:We are looking for graduates to kick start their career as 'Customer Care Advisors' at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt.You will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure and experience...

  • German Customer service C1

    4 days ago

    Cairo, Cairo, Egypt Aura Communication Full time 12,000 - 36,000 per year

    Company DescriptionAura Communication, established in 2012 in Cairo, Egypt, is a service-oriented company with a dynamic spirit. We have over 800 employees dedicated to delivering the ultimate customer experience. We offer a wide range of Business Process Outsourcing (BPO) services, including call center support, inbound and outbound services, and customized...

  • Skilled Intake Coordinator

    4 days ago

    Cairo, Cairo, Egypt Care With Love Full time 40,000 - 80,000 per year

    Position: Offshore RemoteSkilled Intake CoordinatorLocation: Remote (Must work EST hours, 8 AM – 5 PM)Job Overview:The Intake Coordinator plays a vital role in connecting patients with the home health services they need for optimal recovery and well-being. This position is responsible for reviewing all incoming referrals, verifying insurance, and ensuring...