NOC Front Office tructure

NOC Front Office Specialist.Infrastructure & Operations KT)

Description

Job Purpose

1- 24 x 7 Surveillance across IT & Technical networks.

2- Detect faults/outages and follow up till restoration as per agreed SLA.

3- Open Trouble Tickets for all fired alarms/events on concerned Teams via HPSM.

4- Escalate Incidents as per agreed incident procedure document and generate IR reports.

5- Shift Handover implemented properly

Report To Position Name

IT NOC Surveillance

1. 24 x 7 monitoring of all IT network services (DB, Servers, IN billing and charging,

Infrastructure, Applications, Contact Centre, Middle-ware, Siebel,…).

2. on time detection of faults and follow up till restoration.

3. Create Trouble Tickets and update according to the agreed SLAs.

4. Shift plan & Shift handover implementation.

5. Supervise the service during CR implementation and verify the service status after

implementation.

6. Data collection, Network performance monitoring 24/7.

7. Generate incident reports according to predefined incident severity and escalate to the top

management when required according to approved updated escalation matrix during the incident

with various means notifications (SMS, mail,...)

Qualifications

QUALIFICATIONS_ESSENTIAL

• Ability to work 24/7 - shift base

• Ability to work under pressure

• Arabic & English ( spoken & written)
• Graduated within Telecommunication or Computer Engineering
• Computer knowledge: Windows, Word, Excel, Power Point, Outlook...
• Capable to handle multi Tasks

QUALIFICATIONS_DESIRABLE

• Very good communication skills.
• Very good presentation skills.
• Programming skills.
• ITIL foundation

EXPERIENCE_ESSENTIAL

• Support the Change Management process by controlling final execution of all Planned

Works for all network and services to minimize service disruption.

• Broad knowledge within mobile communications, IN billing & charging, IT systems,....
• Experience in a Network Operations or IT service desk environment.

EXPERIENCE_DESIRABLE

Good understanding of IT technolog

CERTIFICATIONS_ESSENTIAL

Job: Specialist

Organization: Etisalat-Misr

Entry Level

Job Posting: 15/Oct/2025, 7:25:35 AM