Assistant to the Director of Operations
2 weeks ago
About Us
House of Cocoa - Bow and Ark is a premium chocolate and confectionery company, renowned for crafting high-quality products that deliver exceptional taste and delight to our customers. As part of our growth and dedication to excellence, we are seeking a results-driven and experienced Production Manager to oversee and optimize our manufacturing processes.
Key Responsibilities
- Assist the Director of Operations in monitoring and coordinating daily branch activities.
- Follow up on branch performance reports, sales, and inventory levels.
- Ensure implementation of company operating standards in service, hygiene, and display.
- Communicate operational updates, maintenance requests, and supply needs between branches and head office.
- Support staff scheduling, attendance tracking, and shift coverage coordination.
- Conduct branch visits to observe operations and prepare summary reports.
- Follow up on corrective actions related to audit findings or management directives.
- Coordinate with procurement and logistics to ensure timely delivery of supplies and packaging.
- Monitor customer feedback and escalate issues requiring management attention.
- Assist in preparing performance summaries, operational dashboards, and meeting notes.
- Maintain proper documentation and filing for branch communications and reports.
- Support new branch openings with setup coordination and operational readiness.
Qualifications & Experience
- Bachelor's degree in Business Administration, Management, or related field.
- 8 years of experience in retail, F&B, or operations coordination.
- Strong organizational and communication skills.
- Excellent command of MS Office (especially Excel and Outlook).
- Ability to multitask and manage deadlines under pressure.
- Based in Cairo, with flexibility to visit branches when required.
What We Offer
- Competitive salary with performance-based incentives.
- Opportunities for professional growth and career advancement.
How to Apply
- Please submit your CV and a cover letter highlighting your experience and achievements.
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