Customer Support Team Leader
1 week ago
Neusoft is Hiring – Portuguese Speaking Customer Support Specialists
Location: El Mohandeseen, El Giza – Syria Street, Building No. 46
Account: Cainiao (AliExpress-related)
Start Date: Immediate
Neusoft, a global leader in technology and customer solutions, is seeking fluent Portuguese speakers to join our dynamic Cainiao (AliExpress) customer service team. This is an excellent opportunity to work in an international environment, handle diverse client inquiries, and grow your career with a reputable multinational company.
Position: Customer Support Specialist – Portuguese Language
Working Hours: 11:00 AM – 8:00 PM
Work Nature: Inbound & outbound calls + live chat support
Responsibilities:
Provide high-quality customer service to Portuguese-speaking clients via phone calls and chat.
Handle inquiries, complaints, and requests professionally and efficiently.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to ensure customer satisfaction and timely issue resolution.
Follow company guidelines, policies, and quality standards.
Requirements:
Fluent in Portuguese (spoken and written).
Good command of English is a plus.
Previous customer service experience preferred but not mandatory.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced, multicultural environment.
Salary & Benefits:
Attractive Salary: $602 USD per month.
Transportation Allowance: $3 USD per working day.
Professional work environment with growth opportunities.
Work Location:
El Mohandeseen, El Giza – Syria Street, Building No. 46.
Start Date: IMMEDIATELY – Apply now and join our team
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