Automotive After Sales Supervisor

1 week ago

th of October City, Egypt Kasrawy Group Full time

Position: Automotive After Sales Supervisor Company Overview: Kasrawy Group is a leading automotive company based in 6th of October City, Egypt. We specialize in providing top-quality automotive products and services to our customers, including sales, maintenance, and after-sales support. With over 20 years of experience in the industry, we have established a strong reputation for excellence and customer satisfaction. Job Overview: We are seeking a highly motivated and experienced Automotive After Sales Supervisor to join our team. In this role, you will be responsible for overseeing and managing all after-sales activities, ensuring the highest level of customer service and satisfaction. You will work closely with our sales and service teams to ensure a seamless and efficient after-sales process. Key Responsibilities: - Manage and supervise the after-sales team, including technicians, service advisors, and support staff - Develop and implement after-sales strategies to increase customer retention and satisfaction - Monitor and analyze after-sales performance metrics and make recommendations for improvement - Ensure timely and accurate completion of all after-sales processes, including repairs, maintenance, and warranty claims - Handle customer complaints and escalations, providing prompt and effective solutions - Maintain strong relationships with customers, ensuring their needs are met and exceeded - Collaborate with the sales team to identify opportunities for upselling and cross-selling after-sales products and services - Train and develop after-sales staff to ensure high-quality service delivery - Oversee inventory management and ordering of parts and supplies - Keep up-to-date with industry trends and developments to continuously improve after-sales processes and offerings Qualifications: - Bachelor's degree in Automotive Engineering or related field - Minimum of 3 years of experience in a similar role, preferably in the automotive industry - Strong knowledge of after-sales processes and best practices - Excellent communication and interpersonal skills - Proven leadership and team management abilities - Customer-oriented mindset with a passion for providing exceptional service - Ability to work under pressure and handle multiple tasks simultaneously - Proficient in Microsoft Office and other relevant software - Fluent in English and Arabic, both written and spoken Contract Details: This is a full-time position based in 6th of October City, Egypt. The selected candidate will receive a competitive salary and benefits package, including health insurance and performance bonuses. If you are a dynamic and results-driven individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity. Join our team at Kasrawy Group and be a part of our mission to provide top-quality products and services to our valued customers.

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