Manager Food Safety
1 week ago
When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less
Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
**Who are we?**
When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less
Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
As Talabat continues to grow and keep ahead of the curve we have launched our very own end-end grocery service across the MENA region: tMart
**Role Summary**
We’re looking for a Food Safety & Quality Manager to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minutedelivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq
This role will be driving the implementation and continuous compliance, monitoring of the technical requirements and procedures outlined in the Group Food Safety Policy and Food Safety Manual in the local market.
**What’s On Your Plate?**:
- Collaborate with other departments locally and centrally in order to achieve business objectives.
- Ensure that all employees receive the designated food safety & quality training. Localise and create of training materials, templates, procedures
- Investigate reports of food safety and quality issues at store level and vendor/supplier level
- Support in the continued development and rollout of a serious customer complaint escalation process locally.
- Communicate the receipt of any allegations of food poisoning, foreign bodies or local authority department visits to stores and any other interested parties and arrange initial responses.
- Liaise between Local Authority Enforcement Officers in cases of informal or legal action.
- Management for withdrawals and recalls of products and serious incidents
- Ensure that all local food safety authority enforcement action is complied with.
- Ensure adherence to legislative food safety requirements.
- Monitor regulatory developments with a potential impact on local business entities and initiate internal measures accordingly.
- Highlight procedures which need to be reviewed with respect to food safety due to operational or regulatory changes locally.
- Provide technical support where required on food safety and quality management.
- Manage food safety and quality of product assortment (own branded and private label), external laboratory testing, preparing and reviewing documentation for food product (product specification and product ap
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