Customer Service Specialist

3 days ago


القاهرة الجديدة, Egypt Service First CX Full time

**ServiceFirst**is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement.

**What you’ll do**:
**A Customer Service Representative - Collection** is an individual who specializes in the collection of outstanding debts owed by customers or clients. The primary responsibility of a collections specialist is to recover delinquent payments and resolve overdue accounts.

**JOB FUNCTIONS**:

- Process payments via customer request.
- Debt Collection: Use effective collection techniques to encourage customers to make payments. This involves discussing outstanding balances, providing payment options, and addressing any questions or concerns customers may have regarding their debts.
- Customer Communication: Engage in professional and empathetic communication with customers to understand their financial situations and find mutually acceptable solutions. Answer inquiries, resolve disputes, and provide accurate and clear information regarding payment terms and options.
- Compliance: Adhere to relevant laws and regulations governing debt collection
- Problem Resolution: Address and resolve customer complaints, disputes.
- Negotiation and Settlement: Negotiate payment plans, settlements, or discounts with customers based on their financial capabilities and the company's policies.

**This Role needs he following**:

- Negotiation skills
- Collections process
- Communication
- Debt recovery
- Maintaining customer relation
- Compliance.
- Settlement.
- Dispute resolution

**What we’re looking for**:

- **Fluency in Eng is A MUST ( B2 or Higher)**:

- Graduated or Undergrad without attendance commitment
- At least 6 months collections experience
- Communication and negotiation skills
- Flexible, Process Oriented, Optimistic, and Goal Oriented
- Ethics and integrity
- Professional, dependable, and able to maintain confidential information

Pay: E£11,000.00 - E£20,000.00 per month

Ability to commute/relocate:

- New Cairo: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- After Understanding that night shifts (Ends at 4:00 AM ) are mandatory.

Would you be able to reliably Work in this Condition ?
- Do you Speak English Fluently (B2 - C1 Eng Level)?

**Experience**:

- Collection: 1 year (required)



  • القاهرة الجديدة, Egypt Service First CX Full time

    **ServiceFirst**is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. **What you’ll do**: **A Customer Service Representative - Collection** is an individual who specializes in the collection of outstanding debts...


  • القاهرة الجديدة, Egypt Service First CX Full time

    This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities related to the Loan Department. **Benefits**: - Unlimited bonus In US $. - High Basic Salary. - Total salary (Basic + Bonus) could reach up to 20,000 ++. - Location: 90th Street, Fifth Settlement, New Cairo,...


  • القاهرة الجديدة, Egypt Service First CX Full time

    **About the job**: ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. **What you’ll do**: A Customer Service Representative - Collection is an individual who specializes in the collection of...


  • القاهرة, Egypt Service First CX Full time

    **About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...


  • القاهرة, Egypt Souq.com for E-Commerce LLC - G32 Full time

    Track record in analyzing customer-facing processes, workflows and touchpoints, and improving them with measurable outcomes - Ability to dive deep into complex issues, customer painpoints and data sets and translate findings into clear and actionable insights - Superior verbal and written communications skills are a must, as well as the ability to work...


  • القاهرة الجديدة, Egypt Worood.Co Full time

    **Worood, an International Hijab brand is hiring a customer service agent** - Provide knowledgeable answers to questions about product, pricing, and availability. - Work with internal departments to meet customer's needs Data entry in various platforms. - Handling customers' problems **Qualifications** - 0-3 years of relevant work experience is preferred,...


  • القاهرة الجديدة, Egypt Worood.Co Full time

    **Worood, an International Hijab brand is hiring a customer service agent** - Provide knowledgeable answers to questions about product, pricing, and availability. - Work with internal departments to meet customer's needs Data entry in various platforms. - Handling customers' problems **Qualifications** - 0-3 years of relevant work experience is preferred,...


  • القاهرة الجديدة, Egypt Teleperformance Full time

    Join a multinational company and a 2023 certified Great Place to Work®, Teleperformance Egypt, as an English Customer Service Specialist! In this role, you'll resolve customer issues, ensure their satisfaction, and meet your performance goals. We offer a positive work environment, free learning and development programs, and competitive benefits...


  • القاهرة, Egypt Scalable Hacks Consulting Full time

    As a Customer Service Specialist, you will monitor the performance of our customer service team from a strategic standpoint, without direct interaction with the team itself. Your primary responsibility will be to track and analyze service metrics, assess team performance, and provide management with insights and recommendations to drive improvement. Your...


  • القاهرة الجديدة, Egypt Service First CX Full time

    **About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...


  • القاهرة, Egypt Teleperformance Full time

    ob description**Company Description** Teleperformance is a global digital business services company that delivers advanced, digitally-powered services to streamline businesses. With a global scale and local presence, Teleperformance supports its communities, clients, and the environment. We strive to make a meaningful and sustainable impact in the...

  • Customer Service

    3 days ago


    القاهرة الجديدة, Egypt Teleperformance Full time

    **Role Description** This is a **full-time on-site** Customer Service role located in **New Cairo**. The Customer Service representative will be responsible for resolving customer inquiries, providing product information, and ensuring customer satisfaction through effective communication and problem-solving. **Qualifications** - Fluency in English is a...


  • القاهرة الجديدة, Egypt Webhelp Full time

    #Concentrix is hiring customer support specialists for an Arabic account: **Benefits**: - Salary up to 12k gross - Paid training - Social and medical insurance - Rotational Shifts (24/7) - Rotational Days off Location: New Cairo Pay: E£12,000.00 - E£12,500.00 per month Application Question(s): - Are you a grad?


  • القاهرة الجديدة, Egypt Webhelp Full time

    #Concentrix is hiring customer support specialists for an Arabic account: **Benefits**: - Salary up to 12k gross - Paid training - Social and medical insurance - Rotational Shifts (24/7) - Rotational Days off Location: New Cairo Pay: E£12,000.00 - E£12,500.00 per month Application Question(s): - Are you a grad?

  • Sourcing Specialist

    3 weeks ago


    القاهرة الجديدة, Egypt Service First CX Full time

    Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. **Role Description** **Qualifications** - 6 - 12 Months Experience in Recruitment Specially in Mass Hiring - Fluent English Speaker (B2 -C1) - Excellent...


  • القاهرة الجديدة, Egypt Teleperformance Full time

    _**Wave 2 - New launching account**_ - **Fixed Morning shift from 9AM to 6 PM & Fixed days off ( Saturday & Sunday ) **_ - **Teleperformance Cairo is hiring Customer support specialists for a top American software company “voice & chat” account **_ - **Job Requirements**:_ - _**Fluency in English [B2/C1]**_ - _**Grads **_ - _**Minimum 6 months experience...


  • القاهرة الجديدة, Egypt Service First CX Full time

    **Company Description** ServiceFirst CX is a world-class call center and BPO with strategic locations around the globe. Our mission is to provide an elevated customer experience and exceptional customer engagement to benefit businesses. In addition to improving customer service, we also offer reduced labor and operational costs, a diversified footprint for...

  • Customer Service

    4 weeks ago


    القاهرة الجديدة, Egypt Teleperformance Full time

    _**Unlock endless possibilities for growth in your career at Teleperformance! **_ - We're hiring Customer Service Agents to start immediately. _ - **Role**:_ - Handling customers' inquiries and maintaining customer satisfaction. _ - **Qualifications**:_ - Fluency in English is a MUST _ - Required English level: B2 & C1_ - Graduates ONLY _ - Availability to...


  • القاهرة, Egypt Work Hub Enterprise Full time

    We are seeking a dedicated Property Management Customer Service Specialist who is fluent in English and Spanish. This role is crucial in ensuring tenant and property owner satisfaction while handling basic property management and construction-related tasks. **Key Responsibilities**: - **Bilingual Communication**: Engage with tenants, property owners, and...


  • القاهرة الجديدة, Egypt Employ me Full time

    Job Description: Customer Service Representative Company Overview City Scale is a leading provider of engineering models and maquettes, dedicated to delivering high-quality products and exceptional service to our clients in various industries, including architecture, engineering, and design. We pride ourselves on our innovative solutions and commitment to...