Fluent English Speakers

2 weeks ago

القاهرة, Egypt Service First CX Full time

**ServiceFirst**is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement.

**What you’ll do**:
**A Customer Service Representative - Collection** is an individual who specializes in the collection of outstanding debts owed by customers or clients. The primary responsibility of a collections specialist is to recover delinquent payments and resolve overdue accounts.

**JOB FUNCTIONS**:

- Process payments via customer request.
- Debt Collection: Use effective collection techniques to encourage customers to make payments. This involves discussing outstanding balances, providing payment options, and addressing any questions or concerns customers may have regarding their debts.
- Customer Communication: Engage in professional and empathetic communication with customers to understand their financial situations and find mutually acceptable solutions. Answer inquiries, resolve disputes, and provide accurate and clear information regarding payment terms and options.
- Compliance: Adhere to relevant laws and regulations governing debt collection
- Problem Resolution: Address and resolve customer complaints, disputes.
- Negotiation and Settlement: Negotiate payment plans, settlements, or discounts with customers based on their financial capabilities and the company's policies.

**This Role needs he following**:

- Negotiation skills
- Collections process
- Communication
- Debt recovery
- Maintaining customer relation
- Compliance.
- Settlement.
- Dispute resolution

**What we’re looking for**:

- **Fluency in Eng is A MUST ( B2 or Higher)**:

- Graduated or Undergrad without attendance commitment
- At least 6 months collections experience
- Communication and negotiation skills
- Flexible, Process Oriented, Optimistic, and Goal Oriented
- Ethics and integrity
- Professional, dependable, and able to maintain confidential information

Pay: From E£20,000.00 per month

Ability to commute/relocate:

- Cairo: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your Level of English (A1 - C2 ) ?
- Are you Comfortable in Working in Loans Or the Financial field in General?
- After Understanding that night shifts (Ends at 4:00 AM ) are mandatory.

Would you be able to reliably Work in this Condition ?

**Experience**:

- Collection: 1 year (required)

License/Certification:

- Egyptian ID (required)

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