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Mid / Senior Site Reliability Engineer

3 weeks ago

مصر, Egypt Convertedin Full time

**About us**:
Convertedin is a marketing operating system for e-Commerce. It utilizes data and shoppers' insights to create personalized multi-channel marketing that boosts customer engagement and maximizes their return on their marketing budget by leveraging artificial intelligence capabilities. Convertedin has helped more than 800 e-Commerce worldwide.

**About the job**

Your role will involve the creation of software systems and automated solutions to address operational needs within Convertedin.

Your duties will encompass overseeing computer systems and establishing alert mechanisms to address a range of operational challenges that our computer systems may encounter.

Ultimately, you will collaborate with our Infrastructure and Security team to guarantee the seamless delivery of products and services within Convertedin's computer system environment.

**Responsibilities**:

- Participate in system design consulting, platform management, and capacity planning
- Partner with engineering teams to improve services through rigorous testing and release procedures.
- Run the production environment by monitoring availability and taking an in-depth view of system health.
- Build monitoring that alerts on symptoms/issues rather than on outages.
- Debug production issues across services and levels of the hosting stack.
- Improve reliability, quality, and time-to-market of our suite of software solutions.
- Design, build, plan, and maintain core infrastructure that enables ConvertedIn scaling to support thousands of concurrent users.
- Create sustainable systems and services through adaptation of automation.
- Balance feature development speed and reliability with well-defined service-level objectives.
- Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual enhancement.
- Be on an on-call rotation to respond to incidents that impact ConvertedIn services availability.
- Document all the things so you don’t need to learn the same thing twice.
- Deliver root cause analysis and corrective actions for reported incidents

**Requirements**:

- 2-5 years of experience as any of the following, Site Reliability Engineer, DevOps Engineer, System Engineer, Infrastructure Engineer, Cloud Support Engineer.
- Good command of English language.
- Configuration management: Ansible to manage our infrastructure hosting.
- Infrastructure as code: Use Terraform and GitHub actions for automation, and leverage cloud technologies to meet our goals.
- Systems: manage, configure and troubleshoot operating system issues, storage (block and object), networking (VPCs, proxies and CDNs), and operating system (Linux) configuration, package management, startup and troubleshooting.
- Cloud services: Cloud resources provisioning and configuration through CLI/API
- Solid understanding of the software development lifecycle.
- Monitoring and instrumentation: implement metrics in Prometheus, Grafana, log management and related system, and third-parties integrations like (slack, ,datadog, sentry, pagerduty)
- Strong Knowledge of managing CI/CD tools
- Engineering practices: availability, reliability and scalability, as well as disaster recovery.
- Work in a variety of languages: Shell, Python

**Benefits**
- Work from Anywhere, yes this remote base opportunity with the availability of hybrid options.
- We love flexibility Manage your own work schedule. We trust the people we hire.
- Competitive package.
- Paid time off.
- Fun benefits & perks that you will enjoy
- Trusting, ego-free and truth-seeking team members
- See something you want to improve? Awesome. We’re a flexible and collaborative team that is always learning and growing.
- Need more convincing? Check this out
- Convertedin is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin or disability.