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Customer Service Representative

2 weeks ago

القاهرة, Egypt Teleperformance Egypt Full time

Job description

JOB TITLE: Customer Service Specialist

LOCATION: New Cairo / Mohandeseen Cairo, Egypt (on site)

LANGUAGE: English

Teleperformance is hiring now ✨✨

english accounts

**Benefits**:

- Salary Ranges from 6250 up to 14000 LE NET INCLUDING KPIs in Euros
- Overnight allowance: 1,000.
- 10% Increase on Basic after 6 Months + 5% Increase on Basic after 1 Year of Hiring.
- Free Transportation 24/7.
- Medical Insurance.
- Social insurance.
- Career path and promotions.
- VPN line provided.
- Gym access.

JOB REQUIREMENTS:

- Fluent in English with excellent verbal and written communication skills
- service experience or related field is preferred
- Strong problem-solving and decision-making skills
- Ability to multitask, prioritize, and manage time effectively
- Availability to work flexible hours, including weekends and evenings
- Proficient with MS Office, internet browsing, and typing

JOB RESPONSIBILITIES:

- Respond to customer inquiries and complaints via phone or chat
- Provide accurate and timely information to customers.
- Escalate issues to appropriate departments or managers as needed.
- Document customer interactions and maintain accurate records.
- Ensure customer satisfaction by providing high-quality service.

Grads/undergrads/Gap years/Dropouts are welcome to apply.

Pay: E£6,250.00 - E£14,000.00 per month

Application Question(s):

- Are you ok with rotational shifts ?
- Are you a Cairo resident ?
- Do you have a valid Egyptian ID ?

**Education**:

- Bachelor's (preferred)

**Language**:

- English (required)