Uc & Cloud Support Engineer

1 day ago


القاهرة, Egypt Orange Business Full time

**Votre rôle**:

- Troubleshooting and resolving issues related to Cloud infrastructure, networking, security, SAAS & PAAS.
- Collaborating with cross-functional teams to escalate and resolve complex technical issues.
- Monitoring and optimizing cloud resources to ensure optimal performance and cost efficiency.
- Contributing to the development of knowledge base articles, documentation, and best practices.
- Assisting customers with cloud service onboarding, configuration, and migration.
- Conducting root cause analysis and providing recommendations to prevent recurring issues.
- Staying updated with the latest cloud technologies, trends, and best practices.
- Participating in on-call rotations to provide 24/7 support to customers.
- Maintaining a high level of customer satisfaction by delivering timely and effective solutions.

**Votre profil**:

- Very good interpersonal and communication skills
- IT background (Engineering, Computer Science or Similar Education)
- Strong knowledge of cloud computing platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).
- Familiarity with scripting languages like Python, PowerShell, or Bash for automation and infrastructure management.
- Understanding of virtualization technologies like VMware or Open Stack.
- Strong problem-solving and analytical skills to diagnose and resolve complex technical issues.
- Excellent communication skills to effectively interact with customers and internal teams.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Relevant certifications such as AWS Certified Solutions Architect, Azure Administrator, or Google Cloud Certified - Associate Cloud Engineer can be beneficial.

**Le plus de l'offre**:

- B.Sc. Engineering, Telecommunications or Computer Science
- 1-3 years of experience in similar scope of customer technical support roles

**Entité**:
Global Delivery & Operations
- Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

**Contrat**:
CDI



  • القاهرة, Egypt Vodafone Full time

    **BS Cloud Support Engineer ( H1 )**: **Role Purpose**: To provide expert support and ensure optimal operation of cloud infrastructure services across multiple platforms (Azure, AWS, VMware, Huawei). The role entails troubleshooting, managing cloud infrastructure, and assisting clients as a first line Engineer in deploying and maintaining cloud solutions...


  • القاهرة, Egypt Orange Business Full time

    **Votre rôle**: **Application Support and Cloud Operations Engineer** **Mission**: **Key tasks and responsibilities**: Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Execute changes and task...


  • القاهرة, Egypt Orange Business Full time

    **Votre rôle**: **Application Support and Cloud Operations Engineer** **Mission**: **Key tasks and responsibilities**: Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Execute changes and task...


  • القاهرة, Egypt Merck Group Full time

    Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich...


  • القاهرة, Egypt Vodafone Full time

    **Role Summary**: - Experience deploying, troubleshooting, and managing VMware vSphere Suite configuration and administration. - Experience on Microsoft products as Active directory & DNS & SCCM and SCOM for administration and installation. - Good Knowledge on Microsoft O365 for migration from different source to O365. - Good Knowledge on Microsoft O365...

  • L2 Support Engineer

    2 weeks ago


    القاهرة, Egypt SWATX Full time

    **Responsibilities**: - Handle escalated technical issues from L1 engineers. - Provide advanced troubleshooting for customers across Azure, AWS and Oracle OCI services and architectures. - Create and maintain technical documentation and runbooks. - Mentor L1 engineers and conduct knowledge transfer sessions. - Identify patterns in customer issues and...


  • القاهرة, Egypt Coca‑Cola HBC Austria GmbH Full time

    Egypt (cairo) - Information Technology - Hybrid - Experienced Professionals **Department**: Enabling Technology, Digital & Technology Platform Services. **Location**:Egypt, Cairo. **The Hybrid Cloud Engineer**supports the integration between on-premises VMware and Microsoft Windows-based infrastructure with cloud technologies. This role focuses on...


  • القاهرة, Egypt P2H Arabia Full time

    **Who we are**: P2H Inc. is a global software development and consulting company focused on complex, high-load, scalable web solutions for Enterprise and Government clients. Founded in 2006, P2H Inc. rapidly expanded globally. We have branches in the USA, Poland, Portugal, Ukraine, Saudi Arabia, and Nepal, providing extensive expertise and services across...


  • القاهرة, Egypt Giza Systems EG Full time

    Collaborate with stakeholders to understand business needs and translate them into technical requirements for cloud infrastructure. - Identify opportunities to optimize cloud resource allocation, performance, and cost. Recommend improvements to ensure optimal use of cloud services. - Monitor cloud infrastructure performance, identify bottlenecks, and...


  • القاهرة, Egypt Giza Systems EG Full time

    Maintain and Develop the Cloud Service Catalog - Map new requirements towards existing Cloud Services from the Cloud Service Catalog (minimize ad-hoc solutions) - Responsible for LCM of the Cloud - Infrastructure and Cloud VNF/CNF - Monitoring responsibility using Clould tools (Grafana and Kibana ) - Ability to validate design requirements, and deploy...