Software Maintenance Engineer

1 week ago

مصر, Egypt redhat Full time

**About the job**:

- The Red Hat Customer Success Support team is looking for a Cloud Support Engineer with a solid background in Platform-as-a-Service (PaaS) technologies to join our Enhanced Support for Red Hat OpenShift team. In this role, you will be challenged in providing high-level technical support and sustaining engineering services to dedicated enterprise customer accounts to help maximize up-time and reduce IT costs. Support Delivery (SD) is Red Hat's customer facing support team. We provide high quality technical support to Red Hat customers around the globe across all Red Hat product lines, resolving issues quickly and efficiently. You’ll collaborate with our customers, top developers, architects, and operations teams to troubleshoot complex and challenging issues. You'll partner closely with development engineering teams and work alongside some of the brightest developers in the open source community. You will also work with Red Hat’s key strategic cloud partners to jointly solve multi-vendor customer issues. This position is a great opportunity to join one of the fastest growing enterprise software and services companies and the leader in open source software.**What you will do**:
- Act as the direct contact and adviser for customer inquiries about Red Hat OpenShift Container Platform through our Customer Portal as well as by phone and using remote access tools Analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner-
- Collaborate with other support engineers and other internal teams and external parties during the problem resolution process-
- Document diagnostic steps and create reusable solutions for future incidents-
- Ability to work as part of a team and focus on customers and fixing their issues-
- Be available to perform weekend shift duties on a rotational schedule when needed-
- Contribute to regional or global initiatives or projects if needed***:
**What you will bring**:
- Experience with automation tools or scripting languages like Ansible, Bash, or Python-
- Experience with networking technology through server, switch, or appliance configuration, key networking protocols, tunneling technologies, switching, and routing-
- Solid networking basics (TCP/IP) in Linux networking-
- Proficient in Linux operation and administration-
- Ability to quickly learn new technologies-
- Experience with container related technologies like docker, podman, LXC, cri-o, runc-
- Familiarity with open source projects like Git workflows-
- Good written and verbal communication skills in English-
- Open source mentality and a passion about open source- #LI-REMOTE #LI-SS1

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