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Direct Sales Branch Manager

2 weeks ago

Mansoura, Egypt AXA Egypt Full time

Manage the assigned branch, monitor the overall Agency performance and ensure the direct sales agents team adherence to the set KPIs, targets & accordingly meeting AXA business goals.
- Manage the assigned AXA’s branch, while maintaining the efficient geographical existence of the sales agents within the assigned territory.

Oversee the teams’ progress to ensure they meet those goals by providing strategies and feedback.
- Work on Team Leaders & Direct Sales Agents development plans by offering individualized coaching, and generally foster a positive company culture.
- Utilize all available on the job training and online platform tools for agents.
- Ensure the agents’ full understanding across all AXA products and services, market trends, opportunities and competitive activity.

Receive feedback from Team Leaders for all business/product/service challenges, areas of improvement and set clear action plans.

Ensure the Direct Sales Agents team adherence to AXA policy, strategy and their compliance with all relevant legislation and codes of practice.
- Ensure adherence to legal and company policies and procedures and execute disciplinary actions if needed.
- Ensure that each direct sales agents team has set their objectives and consequently meeting the overall business goal. In addition to providing year-round coaching for Team Leaders and Direct Sales Agents as well.
- Perform regular meetings and follow up with team leaders & agents.

Lead the direct sales agents team towards customer satisfaction with the sales process through ensuring that customer’s expectations are always met.
- Monitor the persistency of life business as well as the renewal ratios for renewable products to meet AXA’s benchmark.
- Lead recruitment, hiring, and training cycles of new direct sales agents.
- Monitor the Agency performance & ensure product mix enforcement, and accordingly create clear action plans for products with deficit.
- Coach direct sales agents team to meet and exceed goals.
- Ensure high quality standards for the book of business.

Monitor new projects, products and processes that affect the direct sales agents team performance and efficiency.

Maintain sales volume by tracking changing trends, economic indicators and competitors.

**Skills**:
Bachelor's degree in a relevant field.
- 5-7 years experiences required.
- Good people management skills.
- Team work spirit and ability to interact with other departments.
- High organizational and planning skills.
- Excellent written and verbal communication.
- Excellent use of Microsoft Office.
- Multi lingual (English and Arabic)
- Presentable.
- Focused on customer service.
- Persuasive and goal-oriented.

**Job Details**:

- Job Location
- Mansoura, Egypt
- Job Role
- Sales
- Career Level
- Management
- Years of Experience
- Min: 5 Max: 7