Customer Service Agent
1 week ago
1.Be customer focused: have a genuine care for the people you're working with and working for 2.Be able to resolve customer complaints in a timely manner via phone, email, mail, or social media. 3.Have 1-2 years experience in a customer service environment 4.Be able to greet customers warmly and ascertain problems/reasons for calling 5.Be able to proactively reach out to customers to verify account information 6.Be able to assist with placements of orders, refunds, or exchanges
A customer service agent will act as a liaison, provide product/service information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. As a customer service agent you will be patient, empathetic and passionately communication. Customer service agents can put themselves in their customers shoes and adapt for them when necessary. Customer feedback is priceless and as a customer service agent you will be required to gather this information. Problem-solving should also come naturally to customer care specialist. You will be confident at troubleshooting and investigate if there is not enough information to resolve customer complations. We will operate at 1st call resolution policy. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Manage large amounts of outbound calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools providing clear, full and accurate notes Meet personal/customer service team targets via review systems, calls and emails Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions met and customer satisfied Work on various client platforms to be able to meet SLAs across all clients Full understanding of the booking system and logístical requirements Keep records of customer interactions, process customer accounts and file documents Cover sales lines when required taking thorough details for agents to pick up Follow communication procedures, guidelines and policies Take the extra mile to engage customers Person Specifications Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritise, and manage time effectively CRM use Microsoft Office proficient
-
Customer Service Agent
1 week ago
مصر, Egypt Marseilia Beach for Tourism Investment Full timeMarseilia beach is hiring Customer Service Agent Marseilia Beach for Tourism Investment is responsible for managing the hotel chains of the group and hotel management of customers&units by offering safe investment services. And in order to guarantee the highest degree of comfort and concern, our services always include all customers’ needs of (furniture -...
-
Customer Service Agents Are Required
3 days ago
مصر, Egypt Ethics HR Full timeCustomer Service Agents are required to work for a well known Call Center company. If interested please apply. Customer Service Agents are required to work for a well known Call Center company. If interested please apply. Ethics HR employs a highly specialized Human Resources workforce, offering services in the areas of payroll administration, labor force...
-
Customer Service Agents
4 days ago
مصر, Egypt Outsource Giant Company Full timeOutsource Giant is now hiring new members to join our family. *Customer service agents *Undergraduates and graduates can apply. *Fluency in English is a must. *Salary: 5000 EGP Net + 1K KPI's *Customer service Rotational shifts begin at 3 p.m. and end at 7 a.m. The ladies' shift begins at 3 p.m. and ends at 12 a.m. *Transportation is provided (with a...
-
Customer Service Agent
7 days ago
مصر, Egypt Nok Human Capital Full timeNOK Human Capital is hiring "English Customer Service Agents" for a US Fitness company. **Requirements**: - C1 English speakers. - Graduates* Excellent communication skills. * Flexible with overnight shift. Working conditions: * Location: Maadi Technology Park* 2 days off rotational* 9 working hours including 1-hour break. **Benefits**: - Medical...
-
Customer Service Agent
3 weeks ago
مصر, Egypt Wisely Insure Full timeAre you ready to dive into a world of excitement and influence people’s lives with your unique talents? We’re on the lookout for a dynamic and creative Customer Service Enthusiast to join our vibrant team. As a Customer Service Agent, you’ll be the maestro behind the curtain, weaving exceptional experiences for our treasured clients. Your charm and...
-
Customer Service Agent
4 weeks ago
مصر, Egypt Elevate holding Full timeELEVATE HOLDING IS HIRING NOW! Customer service agents are needed to join now! Job Requirements: - FLUENCY in English is a Must. - Flexible with Rotational Shifts. Benefits: - Salary from 6K to 6.5K net + 1k KPIs -Back Trip Door-to-Door Transportation is Provided - Ladies Shifts Can be Fixed 2 PM to 11 PM/ 3 PM to 12 AM. To apply, kindly send a voice note...
-
Senior Customer Sales
5 days ago
مصر, Egypt The Emirates Group Full timeJob Purpose: To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Commercial objectives. Job Outline: - Ensure the highest...
-
Customer Services Agent
2 days ago
مصر, Egypt Teleperformance Full timeHey are you willing to get hired in one of multi companies so your place is here ,Teleperformance Egypt now hiring for a new vacancy. Job title: Customer Service Agents. - Rotational shifts, maximum shift for ladies ends at 2 AM Location : New Cairo, Fifth Settlement Salary : 10500 EGP + 1000 EGP (overnight allowance) + 10% salary increase after 6 months...
-
Customer Service Agents
4 weeks ago
مصر, Egypt Teleperformance Full timeJob title: Customer Service Agents. - Rotational shifts start from 3 PM but the maximum shift for ladies ends at 2 AM with provided transportation door to door. Location : New Cairo, Fifth Settlement Salary : 10500 EGP + 1000 EGP (overnight allowance) + 10% salary increase after 6 months and another 5% after one year (15% within a year) **Benefits**: -...
-
Customer Service Agents
3 weeks ago
مصر, Egypt Teleperformance Full timeJob title: Customer Service Agents. - Rotational shifts start from 3 PM but the maximum shift for ladies ends at 2 AM with provided transportation door to door. Location : New Cairo, Fifth Settlement Salary : 10500 EGP + 1000 EGP (overnight allowance) + 10% salary increase after 6 months and another 5% after one year (15% within a year) **Benefits**: -...
-
Customer Service Agents
3 weeks ago
مصر, Egypt Teleperformance Full timeJob title: Customer Service Agents. - Rotational shifts start from 3 PM but the maximum shift for ladies ends at 2 AM with provided transportation door to door. Location : New Cairo, Fifth Settlement Salary : 10500 EGP + 1000 EGP (overnight allowance) + 10% salary increase after 6 months and another 5% after one year (15% within a year) **Benefits**: -...
-
Customer Service Agents
4 weeks ago
مصر, Egypt Teleperformance Full timee mTeleperformance is looking for fluent English speakers to get hired immediately Job title: Customer Service Agents. - Rotational shifts start from 3 PM but the maximum shift for ladies ends at 2 AM with provided transportation door to door. Location : New Cairo, Fifth Settlement Salary : 10500 EGP + 1000 EGP (overnight allowance) + 10% salary increase...
-
Customer Service Agents
3 weeks ago
مصر, Egypt Teleperformance Full timeTeleperformance is looking for fluent English speakers to get hired immediately Job title: Customer Service Agents. - Rotational shifts start from 3 PM but the maximum shift for ladies ends at 2 AM with provided transportation door to door. Location : New Cairo, Fifth Settlement Salary : 10500 EGP + 1000 EGP (overnight allowance) + 10% salary increase...
-
Customer Service Agents
16 hours ago
مصر, Egypt Teleperformance Full timee mTeleperformance is looking for fluent English speakers to get hired immediately Job title: Customer Service Agents. - Rotational shifts start from 3 PM but the maximum shift for ladies ends at 2 AM with provided transportation door to door. Location : New Cairo, Fifth Settlement Salary : 10500 EGP + 1000 EGP (overnight allowance) + 10% salary increase...
-
Senior Customer Sales
1 week ago
مصر, Egypt The Emirates Group Full timeJob Purpose: To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Commercial objectives.
-
Customer Service Agents
3 weeks ago
مصر, Egypt Nok Human Capital Full time**Amazon **is hiring a Customer Service Agents **for people with disabilities **to act as a liaison between customers and companies. Assists with complaints, orders, errors, cancelations, and other queries. A customer service agent interacts with a company’s customers to provide them with information to address inquiries regarding products and services. In...
-
French Customer Service Agent
3 weeks ago
مصر, Egypt Nok Human Capital Full timeNOK is hiring Outbound **French Bilingual **Customer service Agents **Requirements**: - B2-C1 French and English - Grads, Undergrads, Gapyears and Foreigners - Excellent communication skills. - Flexible with overnight shift. **Working conditions**: - Location: Maadi, Technology Park - 2 days off rotational - 9 working hours including 1 hour...
-
French Customer Service Agent
1 week ago
مصر, Egypt Nok Human Capital Full timeNOK is hiring Outbound **French Bilingual **Customer service Agents **Requirements**: - B2-C1 French and English - Grads, Undergrads, Gapyears and Foreigners - Excellent communication skills. - Flexible with overnight shift. **Working conditions**: - Location: Maadi, Technology Park - 2 days off rotational - 9 working hours including 1 hour...
-
Us & Canada Customer Service Agent
3 weeks ago
مصر, Egypt Teleperformance Full time_**Get the Highest Net Salary in the Market, Get paid in Euro equivalent, 10% increase on the basic salary after 6 months, and get the KPIs paid in Euro equivalent, from 100Euro and up to 160Euros,**_ - **Teleperformance Egypt is hiring Telecommunication Customer Service Agents & Technical Support Customer Service Agents,**_ - **Fluent English Speakers are...
-
Customer Service Agents
3 weeks ago
مصر, Egypt IDS Full timeCall Center Agent ( Arabic Account ) - Location : Abbasia - Highly Graduated - Males And Females are eligible to apply - Shift 8h +1h Break - 2Days Off - Net Salary Started From 3500 Le **Job Types**: Full-time, Contract, Internship Pay: From E£4,600.00 per month
