Senior Customer Experience Manager

**Community Phone** At Community Phone, we believe that everyone deserves access to reliable and affordable communication services. We're a mission-driven company, committed to providing exceptional landline service that keeps our customers connected to what matters most - starting with our seniors who deserve a landline service that doesn't just connect...

**Senior Product Manager - Customer Experience & Process Improvement** We’re on a mission to help people discover the real value of travel — to inspire, to give more reasons, to make it easy — for you to go. Our company was founded back in 2005, and since then, we’ve imagined and created some of the most well-loved products for travelers all around...

**Main Tasks**: - Serve as the escalation point for complex or high-priority customer complaints related to our products or services. - Handle customer complaints with empathy and professionalism, aiming to retain dissatisfied customers. - Investigate complaints thoroughly, gathering all relevant information and documentation to understand the issue. - Work...

**Purpose of the Job**: Build strong relations with all aramex logistics customers, ensuring that the customers' needs are met while developing and expanding the business. - Direct team activities, establishing task priorities, scheduling and tracking work assignments, providing guidance, training and ensuring the availability of resources. - Collaborate...

Our Purpose - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation,...

We are looking for a passionate and customer-focused individual to join our team as a **Customer Success Manager** at **FORTE CLOUD**, a leading Cloud System Integrator. The Customer Success Manager will ensure the success and satisfaction of our clients throughout their lifecycle, from onboarding and implementation to ongoing support and adoption of our...

7-10 Years of experience **Location**: Cairo, Egypt **Category**: Customer Care **Qualifications**: - 7 to 10 years of experience in customer service management, preferably in the appliances or instruments industries. - Bachelor’s degree in Business Administration, Management, or a related field. A Master’s degree is a plus. - Experience using CRM...

Track record in analyzing customer-facing processes, workflows and touchpoints, and improving them with measurable outcomes - Ability to dive deep into complex issues, customer painpoints and data sets and translate findings into clear and actionable insights - Superior verbal and written communications skills are a must, as well as the ability to work...

**Purpose of the Job**: As a Senior Customer Service Representative, you will play a vital role in ensuring a seamless customer experience. You will oversee customer inquiries, provide expert support, and handle complex issues related to shipping and logistics. Customer Interaction: - Provide detailed information regarding shipping services, rates, and...

JLL supports the Whole You, personally and professionally. **Job Title**: Guest Experience Manager The role of Guest Experience Manager is to ensure the highest level of service is delivered to both visitors and colleagues in the Egypt Head Office. They will consistently deliver service excellence, managing the Guest Services team to provide a seamless...

**Votre rôle**: Leading Legrand Dedicated Center **Roles and Responsibilities**: **Strategic Leadership & Customer Alignment**: - Provide overall leadership and strategic direction for the dedicated **Network Security Center**, ensuring alignment with the **customer’s objectives** and service expectations. - Act as the **primary interface for senior...

**Senior Project Manager,** **Customer Engagement, IQVIA technology** We are looking for Project Leader/ Senior Project Leader’s to join our innovative and dynamic group of ME professionals dedicated to assisting our clients in driving healthcare forward. This is an important and high-profile role within our Customer Engagement business unit. As Senior...

**Senior Project Manager,** **Customer Engagement, IQVIA technology** We are looking for Project Leader/ Senior Project Leader’s to join our innovative and dynamic group of ME professionals dedicated to assisting our clients in driving healthcare forward. This is an important and high-profile role within our Customer Engagement business unit. As Senior...

**About Taager** Taager is the first B2B startup focused on social sellers - Merchants. We are democratizing the social e-commerce space by enabling budding as well as seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience. We have our Merchants covered from merchandising, warehousing, shipping, cash collection...

**About Taager** Taager is the first B2B startup focused on social sellers - Merchants. We are democratizing the social e-commerce space by enabling budding as well as seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience. We have our Merchants covered from merchandising, warehousing, shipping, cash collection...

**Votre rôle**: The Senior Project Manager leads the project team through the project by establishing governance that befits the needs of the project. They develop a plan that maximizes value to the stakeholders, ensure the execution of that plan and track the team’s performance against it. The senior project manager ensures that the project is optimized...

**Overall Role Purpose**: Ensure consistent and best-in-class customer services (24 x 7 in applicable countries) to DHL Customers through effective planning, management, and staffing, supported by the deployment of appropriate enabling technologies, within the Customer Contact Centre environment. **Accountabilities**: *** **Customer...

Job Summary The Nourish Senior Account Manager will be responsible for managing food manufacturers and distributors accounts within the Food Ingredients Industry in North-East Africa. She/He will continue to maintain and grow key relationships, driving a sustainable business growth as well as effectively managing multiple projects. The role will be...

**Role Purpose**: The Customer Senior Project Manager is responsible for leading large customer facing Projects/programmes across multiple domains on behalf of Vodafone for our Enterprise Customers, leading complex multi-party teams, taking responsibility at board level. The Customer Senior Project Manager will have day to day accountability on project team...

**Company Description** LI-remote This role is to support growth and customer retention in the Middle East and will be responsible for a portfolio of our strategic customers. The primary objective of the role is to help guide them along their DEX maturity journey of people, process, and technology by driving the adoption throughout the entire customer...