Waiter

2 days ago

مصر, Egypt Majid Al Futtaim Full time

Ensure that our guests receive prompt, friendly and personalized service. - To have a sound understanding and knowledge of the operation philosophy of the restaurants, and to be able to explain these to the enquiring guests. - Present Menu and provide detailed information when asked (About portions or ingredients). - Prepare tables by setting up linens, silver wares and glasses. - Offer menu recommendations upon requests. - Take accurate food and drinks orders, using POC software. - Communicate order details to the kitchen staff. - Know your product. Knowledge of food and drink menu makes it easier to sell our products and service our guests. - Solving our guests’ needs by suggestively selling our food and beverage items. Up selling is not only good for the company, but it is an excellent way to put more money in your pocket. - Accommodate our guests’ time restrictions through timely service and Double-checking. - Act as a final check on the quality of food and beverage items before they are served - Assist the management in maintaining standards by reporting any problems in your surroundings (i.e. are the floors, tables and service stations clean? Are all the guests happy?). - Notify managers of specific guests’ needs and requests. - Perform all opening/running /closing duties. - Assist the host staff as much as possible by being alert of any waiting guests. - Maintaining the table standards by clearing all used plates, glassware etc. and by bussing tables and spot sweeping, as needed. - Assist the kitchen staff by filling the order sheet (KOT) accurately, and by correctly filling any re-cook requests. - Deliver all food and beverage (yours and others), in an expedient manner. - Send soiled and collect clean linen from laundry before and after each meal period. - Clean and maintain all the equipment used in your station. - Always inform the manager when leaving the floor for any reason. - Never leave the building for any reason, when you are on the clock, unless given permission by the Restaurant Manager. - To carry out any other reasonable duties and responsibilities as assigned by the department head. - To protect their own health, safety and wellbeing and anyone or anything that may be affected by their acts or omissions. - Encouraged to actively report incidents and stop any work activity if they feel their personal safety is at risk at any time.
Skillset (job specific technical skills and behavioral competencies needed) - Fluent English speaking. - Previous experience in a similar role. - Should have effective communication and inter-personal skills. - Capability to work under pressure and meet tight time deadlines. - Very presentable and well groomed. Minimum experience/Qualifications: - Restaurant Background - Min. 1 year experience - Should at least have a Bachelors Degree

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