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Technical Service Manager

3 weeks ago

القاهرة, Egypt SAP Full time

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**What you will do**
As a Technical Service Manager you will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team. TSMs play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. Your will act as a trusted technical advisor to our customers and partners. This includes analysing customer’s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.

As Technical Service Manager you will be responsible for the following tasks:

- Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents
- Understand the customer business, goals, and challenges to suggest technical solutions & services
- Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
- Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
- Identify top issues, define & execute service plan activities and orchestrate implementation of technical action items across customer landscapes
- Design optimal SAP configuration to maximize system performance and availability.
- Identify and position offerings by SAP that deliver value to the customer

**What you need to bring**
- Minimum 8+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)
- Minimum 3 years of experience in customer facing role
- Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases.
- Experience in de-escalating critical situations.
- Fluency in English and Arabic is mandatory. Fluency in Portuguese and French are highly appreciated.
- Solid know-how on SAP Technologies and Products (SAP certification highly beneficial),
- Hyperscalers certification (AWS, Azure, GCP) is a plus

**Meet your team**
ECS organization is a global organization and the regional TSM team is located in Spain, Italy and India. We are highly diverse and positive spirited bunch of colleagues. Next to our obsession for customer satisfaction we value internal knowledge sharing & collaboration as well as make ECS organization a little better every day.

**#SAPECSCareers**

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 405576 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.