Archer Technical Support Engineer 2 Model Office

5 days ago

مصر, Egypt Dell Technologies - RSA Full time

**Archer Technical Support Engineer 2 Model Office**

Provides remote technical support expertise in a complex information infrastructure environment, Ability to convey sophisticated ongoing technical system support is critical to RSA customers, the Sales team and Model Office staff.

**Principal Accountabilities**:

- Applies technical support expertise to resolve Demo environment issues.
- Works closely with peers and internal SMEs to increase knowledge and resolve issues.
- Identifies and provides resolutions to technical problems.
- Uses trouble-shooting tools, content and analytical practices to help determine best way to resolve identified and unidentified problems.
- Assists in content creation for Archer Demo Environments to support Model Office initiatives.
- Performs testing/validation of Archer Demo Environments when new releases are available.

**Principal Responsibilities**:

- Reviews technical solution articles for accuracy and completeness, and give feedback to the authors.
- Assists in content creation for Archer Demo environments to support the Model Office initiatives.
- Performs final testing/validation of Model Office environments as needed.
- Acts as a remote customer advocate to champion specific customer needs in collaboration with field team.
- Understands and uses sphere of influence extending outside of the department.
- Participating in and leads conference calls with customers/internal staff. Knows their audience and articulate accordingly.
- Participates in eServices content creation (self-service) and maintenance such as Chat, Knowledgebase content, release documentation
- Support forums, etc.; regularly submits content to the knowledge database.
- Validates technical information and issues early warning and disseminates information as needed.
- Interfaces directly with customers/internal staff at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution.
- Assesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues.
- Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations
with customers.

**Skills**:

- Ability to work independently.
- Customer focused.
- Exhibits confident behavior.
- Knowledge of job associated database/software/documentation.
- Ability to work in a high-pressure environment.
- Problem solving skills.
- Time management skills.
- Troubleshooting skills.

**Education & Experience**:

- Typically requires from 2-5 years of related experience in a professional role with a Bachelor's degree; or equivalent experience.
- RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.

  • Archer- Software Engineer 2

    3 days ago

    مصر, Egypt RSA Full time

    **Archer - Software Engineer 2** **Principal Duties and Responsibilities**: - Provide technical expertise in software development tools, techniques, and best practices - Work independently to drive issue remediation for critical customer escalations - Work across functional and geographically distributed teams seamlessly - Assess, diagnose, prioritize, and...

  • Archer - Software Engineer 2

    5 days ago

    مصر, Egypt RSA Full time

    **Archer - Software Engineer 2** You will have an opportunity to support Archer’s ongoing large scale AWS cloud initiatives. This will involve you working closely with skilled Development and Operations teams, using your experience to ensure that all needs are met as part of code and infrastructure deployment. **Responsibilities** - Support our cloud...

  • Archer- Software Engineer 2

    5 days ago

    مصر, Egypt RSA Full time

    **Archer - Software Engineer 2**: **Responsibilities**: - Empathize with business stakeholders to understand business context, learn first-hand about business pain points and potential opportunities to enable the business digital transformation journey. - Ideate with business stakeholders on possible solutions and alternatives to build automation and...

  • Archer - Account Executive 2, Direct Sales

    5 days ago

    مصر, Egypt RSA Full time

    **Archer - Account Executive 2, Direct Sales** The Archer Account Manager is responsible for maximizing customer retention rates and growing the Archer business within a territory of existing accounts by ensuring that Archer continues to deliver value to each customer, and to find opportunities for growth and additional value creation in those...

  • Archer - Software Engineer 2

    6 days ago

    مصر, Egypt RSA Full time

    **Archer - Software Engineer 2** We are seeking a passionate, self-motivated Software Engineer to join our Engineering team in Cairo. You will need to have proven hands-on experience in root cause analysis, development, and testing of product issues. You will be joining a top-notch, agile team of developers who thrive on collaboration, open communication,...

  • Archer Technical Support Engineer 1

    5 days ago

    مصر, Egypt RSA Full time

    **Archer Technical Support Engineer 1** **Principal Accountabilities**: - Applies technical support expertise to resolve customer issues. - Identifies and provides resolutions to technical problems. - Works closely with peers and internal SMEs to increase knowledge and resolve customer issues. - Uses trouble-shooting tools, content and analytical practices...

  • Archer - Senior Analyst, Technical UX Writer

    2 weeks ago

    مصر, Egypt RSA Full time

    **Archer - Senior Analyst, Technical UX Writer** **Primary Duties & Responsibilities** - Write and edit a variety of content, including online Help, release notes, feature tour videos, tool tips & messages, and architectural diagrams - Work closely with peers on the Archer User Experience Design team to create content that helps our customers quickly and...

  • Archer - Principal Database Engineer

    4 weeks ago

    مصر, Egypt RSA Full time

    **Archer - Principal Database Engineer** **Principal Responsibilities**: - Maintain and enhance the performance of existing database programs. - Responsible for writing and debugging complex SQL. - Troubleshoot and resolve customer database-related issues in a timely manner. - Perform debugging procedures on database scripts and programs, as well as...

  • Archer - Principal Database Engineer

    9 hours ago

    مصر, Egypt RSA Full time

    **Archer - Principal Database Engineer** **Principal Responsibilities**: - Maintain and enhance the performance of existing database programs. - Responsible for writing and debugging complex SQL. - Troubleshoot and resolve customer database-related issues in a timely manner. - Perform debugging procedures on database scripts and programs, as well as...

  • Software Engineer 1

    3 weeks ago

    مصر, Egypt RSA Full time

    **Software Engineer 1 - Archer** **Responsibilities**: - Empathize with business stakeholders to understand business context, learn first-hand about business pain points and potential opportunities to enable the business digital transformation journey. - Ideate with business stakeholders on possible solutions and alternatives to build automation and...

  • Technical Support Engineer 2

    4 days ago

    مصر, Egypt Dell Technologies Full time

    Technical Support Engineer 2 (Isilon Team) Join us as a Technical Support Engineer on our Product Services team in Cairo to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving...

  • Technical Support Engineer 2

    3 weeks ago

    مصر, Egypt Dell Technologies Full time

    Technical Support Engineer 2 (Midrange Team) Join us as a Technical Support Engineer on our Product Services team in Cairo to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving...

  • Technical Support Engineer 2

    3 weeks ago

    مصر, Egypt Dell Technologies Full time

    Technical Support Engineer 2 (Data Domain Team) Join us as a Technical Support Engineer on our Product Services team in Cairo to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on...

  • Technical Support Engineer 2

    3 weeks ago

    مصر, Egypt Dell Technologies Full time

    Technical Support Engineer 2 (Solutions Team) Join us as a Technical Support Engineer on our Product Services team in Cairo, Egypt to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on...

  • Technical Support Engineer 2

    4 days ago

    مصر, Egypt Dell Technologies Full time

    Technical Support Engineer 2 (Out of Hours Team) Join us as a Technical Support Engineer on our Product Services team in Egypt to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on...

  • Technical Support Engineer 2

    2 days ago

    مصر, Egypt Dell Technologies Full time

    Technical Support Engineer 2 (Symmetrix Team) Join us as a Technical Support Engineer on our Product Services team in Cairo to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on...

  • Advisor, Business Operations Reporting

    4 days ago

    مصر, Egypt Dell Technologies - RSA Full time

    **Advisor, Business Operations Reporting - Archer** Archer empowers organizations to manage multiple dimensions of risk on one platform with on-premises and SaaS offerings, and quickly implement industry-standard processes and best practices for advanced risk management maturity, informed decision-making and enhanced business performance. Risk and...

  • Technical Support Engineer 2

    4 weeks ago

    مصر, Egypt Dell Technologies Full time

    Job Posting Technical Support Engineer 2 (Power Protect Team) Join us as a Technical Support Engineer on our Product Services team in Cairo to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment,...

  • Technical Support Engineer 2

    4 weeks ago

    مصر, Egypt Dell Technologies Full time

    Technical Support Engineer 2 (Avamar Team) Join us as a Technical Support Engineer on our Product Services team in Cairo, Egypt to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on...

  • Technical Support Engineer 2

    3 weeks ago

    مصر, Egypt Dell Technologies Full time

    Technical Support Engineer 2 (Avamar Team) Join us as a Technical Support Engineer on our Product Services team in Cairo, Egypt to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on...