Front Desk Agent

2 weeks ago

Cairo, Egypt IHG Full time

**About us**
At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations. Join us as Front Desk Agent in InterContinental Semiramis. You will have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who: - has Sense of hospitality - has prior work experience in hotel operational departments - has proven track record successful administration - has the ability to handle guest complains with a smile - has great interpersonal skills.
**Your day to day**:

- Promotes next destination sales upon check-in. - Promotes in-house services and facilities. (In terms of benefits not features) - Be up to date with all F& B activities, theme evenings, entertainment and costs, opening times, and promotions for the hotel - Promotes and arrange airport transfers - Promotes IHG Loyalty programs (Ambassador & IHGRC memberships) - Disburses paid outs as instructed by authorized personnel (after approval). - Prepares and balances cash report with cash fund at end of duty and prepares list of checks received. Deposit liquid money in bank. - Investigate any discrepancy in the housekeeping report and report it to his supervisor. - Controls guest room moves to ensure all departments are notified using the correct forms. - Arranges posted bills, checks and vouchers, in a systematic manner to facilitate balancing by night auditor. Counts money received to verify amounts and issues appropriate receipts. - Makes sure all departure with account to company have supporting documents attached. - Offer TSA F.O Upselling for our guests in order to reach our specified target by IHG. - Maintains positive employee relations. - Attend meeting or training sessions when requested. - Be familiar with all room type and configuration, review house count periodically, be aware of status in order to maximize occupancy and room rate - Keeps an accurate room status at all times (by the help & assistance of H/K). - Carries out a weekly inventory of office supplies and prepares a requisition for approval with coordination of the FD supervisor - Greets guests courteously and in a Friendly manner upon arrival. (Welcome to the Inter Continental) - Checks correspondence and guest histories of all arrivals for the day - Prints registration cards for same day reservations - Advises all guests of their room numbers and room rates. (Silently) on welcome booklets. - Handles guest’s needs, inquiries and requests. - Maintains Reservations Office procedure when Reservations Office is closed. - Remains up to date with all rates, packages and promotions being offered by the hotel. - Assists Guests using safety deposit boxes; issue keys and attend to guests making use of boxes in polite and friendly way. - Attends to guest queries and complaints in as far as he/she is capable, and then refer them to the Reception Manager or Duty Manager. - Controls daily departures allowing for smooth check-out for all departures according to hotel and Intercontinental standards and procedures. - Well maintain the life cycle of Rc’s on the desk (Bucket Check). - Offers luggage assistance upon check-out and request guest comments, if any, about their stay. - Assists Guest Relations staff and Duty Manager in escorts of all arrivals. - Commits to a positive contribution in our Overall Guest experience, Loyalty Recognition and Problem Handling target set by IHG. - Ensure to provide guests with efficient check in and out process. - Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same - Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures - Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly. - Attend the FLS training twice per year.
**What we need from you**
Bachelor’s degree/ higher education qualification, Must speak fluent English and local language.Other languages preferred.
**What we offer**
In return we'll give you a competitive financial and benefits package which includes healthcare support, dental, vision, disability and life insurance support. Eligible to receive complimentary dry cleaning service at the hotel. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer Minori

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