Current jobs related to Senior Customer Service Manager - مصر - Orange Business Services

  • Om Customer Service

    2 weeks ago

    مصر, Egypt Talent Pal Full time

    About Our Client: Line of Service: Internal Firm Services Industry/Sector: Not Applicable Specialism: IFS - Administration Management Level: Senior Associate Job Description & Summary: The purpose of the role is to provide the highest level of client care and service to all visitors and internal stakeholders. The role is defined by the PwC values. The...

  • Customer Service Director

    2 weeks ago

    مصر, Egypt Orange Business Services Full time

    **About the role**: Overall CSD Responsibilities - To have overall accountability for the quality of solutions provided to multi-national Customers. (measure service provided against defined Service Level Agreements). - Increase the value that Orange delivers to a customer, and deliver continual service improvement. Service Level Management - To be the...

  • Customer Service Director

    1 week ago

    مصر, Egypt Orange Business Full time

    **About the role**: The Customer Service Director is accountable for the provision of day-to-day coordinated delivery of agreed contractual solutions and services for a given customer. This includes the following: - overall responsibility for the quality of service and customer satisfaction for all implemented Orange Business Services in-sourced and...

  • Customer Service Director

    1 week ago

    مصر, Egypt Orange Business Full time

    **About the role**: The Customer Service Director is accountable for the provision of day-to-day coordinated delivery of agreed contractual solutions and services for a given customer. This includes the following: - overall responsibility for the quality of service and customer satisfaction for all implemented Orange Business Services in-sourced and...

  • Customer Service Director

    4 weeks ago

    مصر, Egypt Orange Full time

    Overall CSD Responsibilities - To have overall accountability for the quality of solutions provided to multi-national Customers. (measure service provided against defined Service Level Agreements). - Increase the value that Orange delivers to a customer, and deliver continual service improvement. Service Level Management - To be the Customer’s primary...

  • Customer Service Director

    2 days ago

    مصر, Egypt Orange Full time

    Overall CSD Responsibilities - To have overall accountability for the quality of solutions provided to multi-national Customers. (measure service provided against defined Service Level Agreements). - Increase the value that Orange delivers to a customer, and deliver continual service improvement. Service Level Management - To be the Customer’s primary...

  • Country Manager- Egypt

    4 weeks ago

    مصر, Egypt UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Customer Service Manager

    4 weeks ago

    مصر, Egypt Amideast, Inc. Full time

    **COMPANY DESCRIPTION** - * The Customer Service Manager will provide a leading role in organizing and monitoring our Customer Service department to ensure our customers receive the highest levels of service.. The Customer Service Manager is responsible for providing strategic leadership to the customer service and call center teams, to deliver exemplary...

  • Customer Service Manager

    2 days ago

    مصر, Egypt Amideast, Inc. Full time

    **COMPANY DESCRIPTION** - * The Customer Service Manager will provide a leading role in organizing and monitoring our Customer Service department to ensure our customers receive the highest levels of service.. The Customer Service Manager is responsible for providing strategic leadership to the customer service and call center teams, to deliver exemplary...

  • Customer Service Manager

    1 week ago

    مصر, Egypt Jobzella.com Full time

    Providing help and advice to customers using your organization's products or services; - Keeping accurate records of discussions or correspondence with customers;analyzing statistics or other data to determine the level of customer service your organization is providing. - Producing written information for customers, often involving use of computer...

  • Senior Manager, Service Delivery

    5 days ago

    مصر, Egypt TTEC Full time

    Senior Manager, Service Delivery Senior Operations Manager - US hours - Cairo Bringing smiles is what we do at TTEC... for you and the customer. As a Senior Operations manager working on the Night Shift (US hours) in Cairo, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment...

  • Customer Service Manager

    2 weeks ago

    مصر, Egypt Orange Business Services Full time

    **About the role**: - Holds accountability for the Quality of solutions provided to Customer - Acts as the customers' primary point of contact and an escalation point - Has awareness of overall and service management profitability of their customers - Proactively identify existing Customer needs, and opportunities and grow the customer relation with...

  • Customer Service Manager

    4 weeks ago

    مصر, Egypt Orange Business Full time

    **About the role**: You are the preferred point of contact for Enterprise customers during the life of the contract, once the solutions sold are implemented and operational. You are responsible for the satisfaction of our customers thanks to the quality of the services provided by Orange under your supervision. You ensure the management of the quality of...

  • Customer Service Manager

    18 hours ago

    مصر, Egypt Orange Business Full time

    **About the role**: You are the preferred point of contact for Enterprise customers during the life of the contract, once the solutions sold are implemented and operational. You are responsible for the satisfaction of our customers thanks to the quality of the services provided by Orange under your supervision. You ensure the management of the quality of...

  • Customer Service Manager

    4 weeks ago

    مصر, Egypt Orange Full time

    Holds accountability for the Quality of solutions provided to Customer - Acts as the customers' primary point of contact and an escalation point - Has awareness of overall and service management profitability of their customers - Proactively identify existing Customer needs, and opportunities and grow the customer relation with Orange - Work with the account...

  • Customer Service Manager

    6 days ago

    مصر, Egypt Orange Business Full time

    **About the role**: - Holds accountability for the Quality of solutions provided to Customer - Acts as the customers' primary point of contact and an escalation point - Has awareness of overall and service management profitability of their customers - Proactively identify existing Customer needs, and opportunities and grow the customer relation with...

  • Customer Service Manager

    18 hours ago

    مصر, Egypt Orange Full time

    Holds accountability for the Quality of solutions provided to Customer - Acts as the customers' primary point of contact and an escalation point - Has awareness of overall and service management profitability of their customers - Proactively identify existing Customer needs, and opportunities and grow the customer relation with Orange - Work with the account...

  • Customer Service Manager

    7 days ago

    مصر, Egypt Orange Full time

    **votre rôle**: - Holds accountability for the Quality of solutions provided to Customer - Acts as the customers' primary point of contact and an escalation point - Has awareness of overall and service management profitability of their customers - Proactively identify existing Customer needs, and opportunities and grow the customer relation with Orange -...

  • Customer Service Manager

    1 week ago

    مصر, Egypt Nexfit Full time

    Are you ready to start a new adventure pioneering together with us? We are looking for a brilliant Customer service manager We're looking for a Customer service manager to improve retention, engagement, and loyalty for our customers. This will be done by developing communication and content strategies to improve customer and prospect...

  • Customer Service Officer

    4 weeks ago

    مصر, Egypt EGBank Full time

    **MAJOR RESPONSIBILITIES AND ACOUNTABILITIES** - Identifies corporate customer needs and fulfils it with proper bank’s products or services - Handles corporate customers requests and inquiries related to their accounts, products, and services in a professional manner, with referring them to respective Relationship Managers whenever needed - Promotes and...

Senior Customer Service Manager

2 weeks ago

مصر, Egypt Orange Business Services Full time

**Responsibilities**:

- Holds accountability for the Quality of solutions (LAN, UC, SD-WAN, etc.) provided to Customer
- Acts as the customers' primary point of contact and an escalation point
- Has awareness of overall and service management profitability of their customers
- Works hand-in-hand with operational teams to ensure effective delivery of services within SLA and helps to identify areas for continuous improvement (knowledge, process, etc.).
- Participates in major incident and crises, assisting in customer communication or other activities as needed.
- Proactively identify existing Customer needs, and opportunities and grow the customer relation with Orange
- Work with the account team to sell Orange products and services
- Create and manage Service Improvement Plans triggered by:

- Quality Connect Survey (related to any and all functional areas)
- Customer Complaints and Escalations handling (including those related to customer invoices
- Proactive Action (identified proactively by the CSM)
- Ensure customers complains are managed and resolved in a timely manner
- Prepares periodic customer service reviews
- Handles non-commercial customer queries and complex customer service issues
- Proactively inform customer and end-users in advance of any anticipated service interruptions
- Provides capacity analysis, forecasts and recommendations
- Create and Review any internal root cause analysis (RCA) applicable to their customers and generate customer-facing RCA to be communicated to customers
- Handles change requests, tracking of change implementation, change reporting and change billing.
- Responsible for data integrity of customer information in all systems/tools
- Provides customer with up-to-date technical documentation, including the Customer Operations Guide
- Ensures all technical documentations are posted and updated.
- May be required to provide regional service management support and working hours may be adjust to correspond to the customer's specific regional need.

**about you**:
**Required Skills**:

- Degree level or equivalent (Telecommunication Engineering, Computer Since, Computer engineering, Business or Science Degree);
- 5 to 6 years of experience, preferably in a customer support in the telecommunication industry.
- ITIL foundations certification
- Customer Service Management and Project Management Experience
- Possess virtual team management experience
- Good technical knowledge of Network, IT Services, Mobility, Voice and/or integration solutions and technologies
- Possess excellent communication, negotiation, presentation and organization skills
- Is fully empowered to coordinate all entities involved in technical performance of our solutions
- Able to work independently with initiative and proactivity
- Able to work well under pressure and can handle escalations calmly and competently
- Fluent in both spoken and written English
- Ability to work business hours based on customer region (e.g., NAM, or APAC hours)

**additional information**:
**Required Skills**:

- Degree level or equivalent (Telecommunication Engineering, Computer Since, Computer engineering, Business or Science Degree);
- 5 to 6 years of experience, preferably in a customer support in the telecommunication industry.
- ITIL foundations certification
- Customer Service Management and Project Management Experience
- Possess virtual team management experience
- Good technical knowledge of Network, IT Services, Mobility, Voice and/or integration solutions and technologies
- Possess excellent communication, negotiation, presentation and organization skills
- Is fully empowered to coordinate all entities involved in technical performance of our solutions
- Able to work independently with initiative and proactivity
- Able to work well under pressure and can handle escalations calmly and competently
- Fluent in both spoken and written English
- Ability to work business hours based on customer region (e.g., NAM, or APAC hours)

**department**:Customer Services & Operations

**contract**:Regular