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Senior CRM Specialist

2 weeks ago

Mansoura, Egypt Giza Systems EG Full time

Become a DaShop product expert
- Provide detailed account walkthroughs and assist many new customers with implementation
- Clearly communicate account setup requirements and expectations with customers and key stakeholders
- Educate customers on DaShop's toolkit, capabilities, and best practices to simplify adoption and align expectations
- Record customer implementation needs, requests, and questions in Zoho and communicate to key DaShop stakeholders
- Ensure customers receive superior service
- Collaborate with the sales, finance, operations, and engineering teams
- Leverage feedback for continuous improvement to the onboarding process
- Develop a deep understanding of customers' business and operational objectives
- Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of DaShop tools
- Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders
- Monthly KPIs to be met in terms of number of accounts that went live, number of tickets resolved, and time to resolve.

**Personal Skills**:

- Experience in eCommerce
- Excellent communication skills
- Evidence of consistently excelling at what you do
- Strong problem solving and analytical skills
- Extreme attention to detail
- Ability to work independently and manage multiple priorities
- Must be highly motivated and have a positive attitude

**Technical Skills**:

- Experience with web technologies
- Experience in E-commerce
- Extreme attention to detail
- Experience with web technologies
- Customer Support experience from 3-5 years
- Ability to work independently and manage multiple priorities

**Education**:
Bachelor’s degree in Commerce or any equivalent certificate.

**Job Details**:
Job Location

Cairo, Egypt

Company Industry

System Integrator

Company Type

Employer (Private Sector)

Job Role

Customer Service and Call Center

Employment Status

Full time

Employment Type

Employee

Job Division

CEO Office

Career Level

Mid Career

Years of Experience

Min: 3 Max: 5

Residence Location

Egypt

Nationality

Egypt

Degree

Bachelor's degree