People Services Specialist

1 week ago

القاهرة, Egypt Coca‑Cola HBC Austria GmbH Full time

Egypt (Cairo)- Supply Chain- Hybrid- Experienced Professionals**ABOUT YOUR NEW JOB**:

- To provide support to Coca-Cola Hellenic Group Countries in the area of Learning and Development - organization and coordination of training events, maintenance of training curriculum database and training records.
- To ensure compliance with Human Resources polices.
- To build effective relations with co-workers, managers, CoEs’ members and countries’ Stakeholders of Coca-Cola Hellenic.
- To identify and respond to internal and external customer’s needs, actively delivering customer service, which exceeds customer expectations.
- To make productive use of technology tools and systems, to ensure effective service delivery and accurate data management.
- To ensure effective customer relationships are established and maintained through providing a prompt service by fully understanding clients’ needs and requirements.
- To constantly strive in finding ways in which the internal processes and procedures can be further improved.
- To ensure the timely and accurate delivery of information to stakeholders and customers.
- To deliver high quality service to the Shared Service Centre customers.

**ABOUT YOUR NEW JOB RESPONSIBILITIES**:

- Provide support to Coca-Cola Hellenic Group Countries in the area of Learning and Development - creation and maintenance of trainings in our portal (e.g., events/classrooms, materials, assessments).
- Ensure smooth follow-up and system administration of training service delivery.
- Support contract administration related to learning and development initiatives.
- Promote, develop, and maintain effective communication and excellent relationship with our learning management stakeholders across CCH.
- Participate in initiatives to increase process efficiency, standardization, and redesign in line with the business needs.
- Identify problem areas in the process and work with the team to generate solutions.
- Prepare supporting documentation and reporting needed for daily processing of all processes in scope.

**ARE THSES YOUR SECERET INGRIDENTS**
- 1-2 years of experience in the field of HR administration or customer support.
- Fluent command of English, both written and verbal.
- Advanced Experience in Excel is a must
- Strong interest in Human Resources.
- Solid customer service and stakeholder management skills, and ability to work with tight deadlines.
- Analytical and problem-solving skills.
- Team player, proactive & result driven.

**HOW WE WILL SUPPORT YOU**
- You’ll have a buddy who will introduce you to the business, your daily routines during your onboarding period.
- International career opportunities: As a large and expanding company, we offer unique opportunities for role changes and enriching experiences and capabilities, including cross-functional transitions and international assignments.
- 4 unique core values: Customer first, We over I, Make it simple and Deliver sustainably form the foundation of a robust culture that enables continuous and sustainable growth.
- Competitive remuneration and social package

**ABOUT YOUR NEW TEAM**:

- We are a family of 36 thousand engaged people. Each and every one of us is the secret ingredient of Coca-Cola HBC - one of the world’s largest bottlers and partner of The Coca-Cola Company. Our every day mission is to delight over 715 million consumers by offering a choice of over 100 iconic global and favorite local brands in the moments that matter, 24 hours a day, 7 days a week. We are a truly empowered and talented team that drives superior results by winning and learning every day in 29 countries, across 3 continents. Our success comes from us working together as one to make a positive difference for the local communities we serve.

Think you’ve got the secret ingredient?

**Benefits**:

- Bonus incentives- Development opportunities- Flexible Time- IT Equipment- Learning programs- Medical Insurance- Free product quota- Work from home

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