Control Tower Executive

4 days ago


القاهرة, Egypt Aramex Full time

Adhere to Customer Service Policies and Procedures to maximize customer satisfaction.
- Manage daily customer complaints and ensure timely resolution.
- Manage the Global Case System and make sure all customer inquiries/requests are met.
- Liaising with customers and frontline, to identify areas for improvement and make recommendations for service improvement and implementing those improvements.
- Manage shipment in and out movement through warehouse management system and other systems if required.
- Preparing of documents for in and out movement.
- Coordinate daily activity to track location and movement of inventory
- Provide reports to internal and external customers as required.
- Works closely with providers to assure efficient and effective execution of defined processes and goods transportation.
- Organizes and maintains hard copy and electronic documentation supporting order fulfillment.
- Verifies inventory locations and availability for shipment against requirements specified in purchase orders.
- Ensures that goods are shipped in the most timely and efficient manner according to documented processes.

**Job Responsibilities - Experience and Education**:

- Bachelor’s degree in business or related fields.
- English Language Proficiency.
- Computer Proficiency: MS office Applications (Word, Excel, Power Point & Outlook).
- 1-2 years of relevant experience.
- Strong communication skills and interpersonal skills.
- Ability to manage difficult or angry customers.
- Strong Time management Skills and Problem-solving skills.
- Business writing skills (responses to customers, procedures, standards etc ).

Job Location: 6th of October
- Industrial Zone

**Leadership Behaviors**:

- Building Outstanding Teams
- Setting a clear direction
- Simplification
- Collaborate & break silos
- Execution & Accountability
- Growth mindset
- Innovation
- Inclusion
- External focus

**Skills**:

- Communication Skills
- Attention To Details
- Problem Solving
- Teamwork
- Analytical Thinking



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